Director, Integrated Care & Experience Primary Care & Clinical Services

Durham Community Health Centre•Oshawa, ON

40d•CA$120,000 - CA$132,000•Hybrid

About The Position

The Director, Integrated Care & Experience is a strategic leader responsible for advancing integrated, equitable, and person-centred care across Durham Community Health Centre (DCHC). As a member of the Integrated Care & Experience leadership team, the Director works collaboratively with the Vice President and peer Director to provide portfolio-wide leadership, ensuring services remain responsive, accessible, high-quality, and aligned with DCHC's Strategic Plan, community needs, and funder expectations. This role provides primary leadership for primary care, clinical services, virtual care, mental health and substance use, chronic disease management, health promotion, allied health services, and integrated care pathways. The Director is responsible for strengthening integrated models of care, improving coordination across services, enhancing clinical and operational excellence, and advancing approaches that improve access, health equity, quality, and client outcomes. The Director provides strategic and operational leadership across designated programs and services, leading service planning, implementation, quality improvement, workforce development, and continuous service innovation. Working closely with program managers, clinical leaders, community partners, funders, and people with lived and living experience, the Director ensures services meet organizational priorities, provincial standards, funding requirements, and local community needs. Working in close partnership with the Vice President and peer Director, the Director contributes to portfolio-wide planning, service transformation, and organizational priorities while providing primary leadership for assigned areas of responsibility. The Director is expected to work collaboratively across program boundaries, provide reciprocal leadership coverage, and contribute to the ongoing evolution of the Integrated Care & Experience portfolio.

Requirements

Undergraduate degree in health administration, health sciences, nursing, social work, public health, business administration, or a related discipline.
A minimum of five to seven years of progressive leadership experience within health care, primary care, community health, mental health and substance use, allied health, or related sectors, with demonstrated success leading interdisciplinary teams and complex, integrated health services.
Demonstrated ability to provide strategic and operational leadership across primary care, clinical services, interdisciplinary teams, and integrated models of care serving individuals and communities with complex health and social needs.
Strong understanding of integrated care, health equity, population health, trauma-informed care, culturally safer care, anti-racism, anti-oppressive practice, and the social determinants of health, with the ability to translate these principles into service design, clinical operations, and organizational practice.
Knowledge of Ontario's health system, community health centres, primary care, integrated care models, provincial priorities, and relevant legislative, regulatory, governance, privacy, quality, and accountability frameworks.
Experience leading primary care, clinical services, interdisciplinary teams, quality improvement initiatives, integrated care pathways, or complex community-based health programs is considered an asset.
Demonstrated experience in strategic planning, operational leadership, quality improvement, performance measurement, evaluation, risk management, budget oversight, and resource stewardship within a complex health care or community services environment.
Proven ability to build and sustain collaborative relationships with health service providers, Ontario Health Teams, hospitals, community agencies, municipalities, funders, Indigenous organizations, clients, families, and people with lived and living experience.
Demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups while fostering collaboration, innovation, and integrated approaches to service delivery.
Strong leadership, organizational, project management, change management, analytical, and problem-solving skills, with the ability to lead through complexity, ambiguity, and competing priorities.
Skilled people leader with demonstrated success developing high-performing teams, fostering accountability, supporting staff development, and creating an inclusive, psychologically safe, and values-driven workplace culture.
Excellent verbal, written, facilitation, and presentation skills, with the ability to communicate effectively across all levels of the organization and with external partners.
Valid Ontario driver's licence and access to a reliable vehicle with the ability to travel between DCHC sites and partner locations across Durham Region, as required.
Full vaccination against COVID-19 is mandatory for this position (Durham CHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Nice To Haves

A Master's degree in a relevant field is considered an asset.

Responsibilities

Share responsibility for achieving the strategic, operational, financial, quality, and people objectives of the Integrated Care & Experience portfolio.
Provide reciprocal leadership coverage during planned and unplanned absences to ensure continuity of operations, decision-making, and leadership.
Collaborate with the Vice President and peer Director to balance workload, resources, emerging priorities, and strategic initiatives across the portfolio.
Contribute to organizational and portfolio priorities beyond their primary areas of responsibility, recognizing that responsibilities may evolve in response to organizational needs, funding, service demands, and strategic direction.
Foster a unified leadership culture that promotes collaboration, innovation, accountability, continuous improvement, and organizational success over individual program ownership.
Build strong, trusting relationships across the leadership team to support integrated decision-making, shared accountability, and a consistent leadership approach.
Provide strategic and operational leadership for designated primary care, clinical services, and integrated care programs, translating organizational strategy into effective service models, operational plans, and measurable outcomes.
Lead the strategic development, implementation, continuous improvement, and sustainability of integrated care models, ensuring alignment with DCHC's Strategic Plan, organizational priorities, funder requirements, provincial frameworks, and evolving community needs.
Provide executive oversight of designated clinical and community-based services to ensure safe, accessible, equitable, responsive, and high-quality care for clients, families, and communities.
Design, strengthen, and continuously improve integrated care pathways that reduce fragmentation, improve access and flow, support seamless transitions, and promote coordinated, person-centred care across services.
Advance integrated service delivery across primary care, mental health and substance use, chronic disease management, health promotion, allied health services, virtual care, system navigation, and community-based supports to improve access, continuity of care, coordinated navigation, and client outcomes.
Lead the implementation of service plans that reflect organizational priorities, funder expectations, community needs, and governance direction.
Ensure operational excellence through effective oversight of service agreements, clinical standards, quality requirements, performance expectations, reporting obligations, risk management, audit readiness, accreditation requirements, and regulatory compliance.
Provide leadership, coaching, mentorship, and performance oversight to managers and interdisciplinary teams, fostering a culture of accountability, collaboration, innovation, continuous learning, and psychological safety.
Foster an inclusive, client-centred, equity-driven workplace that reflects DCHC's values and commitment to anti-racism, anti-oppression, trauma-informed care, and culturally safer practices.
Partner with Talent & Culture to support workforce planning, recruitment, onboarding, succession planning, employee engagement, labour relations, attendance management, and performance management.
Promote leadership development and staff capability in integrated care, culturally safer care, trauma-informed practice, quality improvement, client experience, clinical excellence, and interdisciplinary collaboration.
Ensure staffing models and operational resources support safe, accessible, sustainable, and responsive service delivery across designated programs.
Champion integrated, person-centred models of care that improve client experience, access, continuity, quality, and health outcomes.
Lead initiatives that embed health equity, the social determinants of health, trauma-informed care, culturally informed practice, anti-racism, and anti-oppressive approaches across integrated care services.
Strengthen care coordination and service integration to reduce fragmentation and improve navigation for individuals and families with complex health and social needs.
Promote meaningful engagement of clients, families, caregivers, and people with lived and living experience in the co-design, planning, quality improvement, and evaluation of services.
Ensure equity is embedded within service planning, operational decision-making, performance monitoring, and continuous improvement activities.
Partner with corporate service teams, including Finance, Talent & Culture, Enterprise Performance, Evaluation & Strategic Initiatives (EPESI), Communications & Development, Facilities, IT, Procurement, to support integrated planning, resource stewardship, organizational performance, risk management, and continuous improvement.
Develop and sustain strategic partnerships that strengthen integrated care, improve client outcomes, and advance DCHC's strategic priorities.
Strengthen integrated referral pathways, coordinated access, and collaborative models of care through partnerships with primary care providers, hospitals, Ontario Health Teams, municipalities, housing and social services, and community organizations.
Collaborate with regional, provincial, and community partners to advance integrated care priorities, service integration, innovation, and system transformation.
Represent DCHC at regional and provincial planning tables, collaborative initiatives, funder meetings, implementation groups, and sector networks, positioning the organization as a leader in integrated community-based care.
Influence system planning, funding alignment, policy development, and integrated service delivery through collaborative leadership and advocacy.
Lead the development and use of performance dashboards, evaluation findings, client feedback, equity indicators, and operational insights to inform decision-making, service improvement, and strategic planning.
Monitor and act upon key performance indicators aligned with organizational priorities, funder expectations, and designated programs, using evidence to drive continuous improvement, accountability, and service excellence.
Foster a culture of evidence-informed decision-making, learning, accountability, and continuous quality improvement that enhances clinical quality, client experience, integrated care delivery, operational performance, and population health outcomes.
Identify, manage, and escalate operational, clinical, client, workforce, privacy, partnership, financial, and reputational risks, implementing mitigation strategies in collaboration with the Vice President and organizational leaders.
Contribute to portfolio planning, resource stewardship, sustainability, budget oversight, and organizational decision-making in partnership with the Vice President and peer Director.
Contribute to the development and implementation of DCHC's strategic, operational, and portfolio plans.
Identify opportunities to strengthen integrated models of care through service redesign, innovation, partnership development, and continuous improvement.
Lead strategic initiatives assigned by the Vice President, Integrated Care & Experience.
Support the development of business cases, funding proposals, partnership opportunities, and service expansion initiatives that enhance organizational sustainability and community impact.
Foster a culture of innovation, learning, and evidence-informed decision-making that continuously improves integrated care delivery, client experience, workforce effectiveness, and population health outcomes.
Provide stewardship of assigned operational budgets and resources, ensuring financial sustainability, accountability, and alignment with organizational priorities.
Monitor financial performance, identify risks and opportunities, and implement appropriate mitigation strategies.
Support funding applications, budget development, and resource planning to sustain and strengthen integrated care services.
Ensure resources are allocated effectively to maximize client outcomes, operational efficiency, quality, and value.