Director, Instruction / Trade Capture

BNY Mellon • Lake Mary, FL

4d • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director to join our Instruction/trade capture team. The position is located in Lake Mary Florida ( 4 days in office expectation). The Director, Instruction Capture is accountable for end‑to‑end delivery of Instruction Capture operations in the location while leading the automation and AI transformation agenda. This role owns operational performance, risk and controls, and drives the modernization of instruction intake and processing through scalable, AI‑enabled solutions. The role requires a leader who can run complex BAU at scale and simultaneously simplify, automate, and modernize them using AI enabled solutions.

Requirements

• Bachelor’s degree required; advanced degree preferred
• 17+ years of experience in Financial Services Operations with deep expertise in Instruction / Trade capture
• Proven experience running largescale, control‑intensive operations
• Demonstrated success leading automation, AI, or digital transformation initiatives
• Strong understanding of risk, controls, and governance in regulated environments
• Experience leading global teams and influencing across functions

Responsibilities

• Own Instruction Capture BAU delivery for the location, ensuring accuracy, timeliness, and control adherence.
• Accountable for operational risk, audit results, regulatory compliance, and SLA performance.
• Drive standardization, process simplification and sustainable fixes to reduce manual dependency and operational risks.
• Lead issue management, root‑cause analysis, and remediation of high‑severity incidents.
• Own and execute the automation and AI roadmap for Instruction Capture, aligned to enterprise AI and digital strategy.
• Identify and deliver high‑impact use cases to reduce manual processing
• Partner with Technology, AI, and Process Re‑Engineering teams to deploy scalable, reusable solutions—not point automations.
• Translate operational pain points into measurable outcomes (risk reduction, capacity release, quality improvement).
• Lead, develop, and retain a strong leadership bench; build future‑ready skills for AI‑enabled operations.
• Act as a senior site leader in Lake Mary, collaborating closely with global delivery locations.
• Communicate clearly with senior leadership on performance, risks, and transformation progress.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees