Director, Installation Training & Workforce Development

Jacuzzi Group•Roselle, IL

2h•Onsite

About The Position

This position will lead enterprise-wide training strategy, workforce development, curriculum design, and operational capability building across Jacuzzi Bath Remodel manufacturing, installation, distribution, service, and field operations. This role is responsible for driving safety, quality, productivity, leadership development, and standardization while building scalable training systems that support operational growth, workforce readiness, and continuous improvement across the business.

Requirements

10+ years of experience in operations training, manufacturing, installation, workforce development, operational leadership, or technical training environments
Proven experience building and implementing training programs from the ground up (required)
Strong understanding of adult learning principles and the Laws of Learning, with demonstrated ability to apply reinforcement, repetition, readiness, and performance-based coaching methodologies to improve workforce capability, safety, quality, and SOP adoption
Deep understanding of manufacturing, installation, construction, service, distribution, or skilled trades operational environments
Strong leadership experience with the ability to develop, coach, and scale high-performing teams
Demonstrated ability to create structured career path and certification programs
Experience establishing training metrics, KPIs, and performance tracking systems
Excellent communication and presentation skills with the ability to train and influence at all levels
Strong cross-functional collaboration skills across operations, quality, and field teams
Ability to travel as needed to support field teams and training initiatives to JBR language and internal structure (JBRx, production org, etc.)

Nice To Haves

Bachelor’s degree in Business, Operations, Education, Construction Management, or related field preferred
Experience with ERP, LMS (Learning Management Systems), or training platforms is a plus

Responsibilities

Develop and execute a comprehensive operations training and workforce development strategy aligned with business objectives, growth plans, safety standards, quality expectations, and customer experience goals
Design and implement structured career progression programs including: Apprentice to Lead Installer, Certified Installer programs, Master Installer certification pathways
Build and standardize training curriculum, playbooks, SOPs, work instructions, certification standards, and skills matrices across manufacturing, installation, distribution, service, and field operations teams
Lead the development of hands-on technical and operational training programs including classroom, production floor, field-based, virtual, and leadership development learning environments
Partner with Operations, Engineering, Quality, Safety, HR, and Continuous Improvement teams to ensure training systems align with operational standards, process changes, and product evolution
Develop workforce readiness strategies to support new product launches, market expansions, operational scaling, succession planning, and frontline leadership development
Establish enterprise operational certification and recertification standards for manufacturing, installation, quality, safety, and field operations personnel
Lead, mentor, and develop a team of Installation Trainers to ensure consistent delivery of training programs
Conduct field audits and ride-alongs to assess skill levels, reinforce standards, and identify training gaps
Develop and implement certification standards and evaluation processes to ensure installer readiness and ongoing skill advancement
Drive a culture of safety, quality, and craftsmanship excellence across all installation teams
Support new market launches and expansion by ensuring training readiness and workforce capability
Manage training budgets, resources, and tools to support scalable program delivery
Other duties as assigned