Director Install - East Region

Rite-Hite • Charlotte, NC

1d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. PURPOSE AND SCOPE This position, reporting to the VP Service in the region, is responsible for overseeing excellence in the installation of equipment throughout the district while maintaining profitability and efficient use of resources. Depending on the size of the district, this position may be responsible for service, installation, or both. The position works with subordinates, district sales and administrative managers, stakeholders within other districts and independent representatives, vendors, OpCo staff, and customers, to do this.

Requirements

• Must be able to read blueprints and project plans as well as technical manuals
• Must have strong leadership and project management skills
• Must be proficient in Microsoft office suite and related products
• Must be proficient with Servicemax and Salesforce and related programs
• Ten or more years in a field service or construction management environment, at least five of them at a management level, as appropriate.

Responsibilities

• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• Develop strategy for the assigned area(s) throughout the district.
• Work with VP Service and District Sales Managers to forecast resource needs and create operational plans to ensure those needs are met.
• Disseminate best practices throughout the District, and proactively share key learnings with personnel in other Districts.
• Ensure that all Arbon Technicians in the assigned areas are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.
• Manage the safety of all Technicians and enforce safety standards through subordinate managers, including ensuring initial and periodic safety training, proper safety equipment, periodic inspections, safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations.
• Complete proper documentation, investigate accidents, and take appropriate steps to minimize future risks.
• Enforce all Company policies and performance standards, including training new managers, ensuring employee awareness of policies, communicating changes, setting expectations, and holding employees accountable.
• If assigned one of the two areas (Service or Installation) but not both, coordinate efforts and resources with the partner managing the other side to maximize profitable use of resources.
• Monitor and identify performance problems in service personnel and take a proactive approach to correcting negative behaviors.
• Conduct at least 2 performance reviews with all direct reports each year and ensure subordinate managers do the same.
• Manage the fleet of vehicles, ensuring proper maintenance and that each Technician has a safe vehicle that complies with applicable regulations.
• Work to keep Work In Process to a minimum through Administrative personnel and subordinate managers.
• Assist in resolving outstanding collections issues and minimizing the aging of Accounts Receivables by working as a team with Administrative and Sales personnel and with customers.
• Forecast facility needs throughout the district; lead new facility acquisition, expansion, and move efforts; and oversee the management of those facilities.
• Manage all related expenses, including labor, supplies, materials, and travel costs.
• Review financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability.
• Focus primarily on major installation projects throughout the district, ensuring that these projects are carried out to exceed customer expectations while maintaining acceptable profit margins.
• On a case by case basis, may personally manage large installations.
• Build a strong installation team, including both in-house Technicians and subcontractors.
• Ensure that appropriate subcontractors are available in all areas and for all product lines, including mechanical, specialty trades, and union subcontractors, as appropriate.
• Source and screen new subcontractors, ensuring they meet Arbon requirements for insurance and other regulatory compliance, and ensure they are trained and held accountable to Arbon standards.
• Negotiate pricing with subcontractors.
• Serve as a resource to the sales staff by assisting with the technical aspects of installations.
• Serve as the point person for any customer (including general contractors) having a technical question on our product or installation related questions.
• Ensure the quality of work by all Technicians and subcontractors by ensuring effective training, regular quality audits, periodic spot checks, and completion of punch lists on major projects.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more
• A strong retirement savings program with 401(k), company match, and profit sharing
• Paid holidays, vacation time, and personal/sick days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager