Director Install - East Region

Rite-Hite • Charlotte, NC

2d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

PURPOSE AND SCOPE
This position, reporting to the VP Service in the region, is responsible for overseeing excellence in the installation of equipment throughout the district while maintaining profitability and efficient use of resources. Depending on the size of the district, this position may be responsible for service, installation, or both. The position works with subordinates, district sales and administrative managers, stakeholders within other districts and independent representatives, vendors, OpCo staff, and customers, to do this.

Requirements

• Bachelors degree form a four-year college or university
• Ten or more years in a field service or construction management environment, at least five of them at a management level, as appropriate.
• Must be able to read blueprints and project plans as well as technical manuals
• Must have strong leadership and project management skills
• Must be proficient in Microsoft office suite and related products
• Must be proficient with Servicemax and Salesforce and related programs

Responsibilities

• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• Develop strategy for the assigned area(s) throughout the district. Works with VP Service and District Sales Managers to forecast resource needs and then create operational plans to ensure those needs are met.
• Disseminate best practices throughout the District, and proactively shares key learnings with personnel in other Districts.
• Ensure that all Arbon Technicians in the assigned areas are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.
• Manage the safety of all Technicians and enforcing safety standards through subordinate managers. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations, and developing standards and processes for ensuring this happens district-wide. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks.
• Enforce all Company policies and performance standards. This includes training new managers on policies and procedures, making sure all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate.
• If assigned one of the two areas (Service or Installation) but not both, coordinates efforts and resources with the partner managing the other side to maximize profitable use of resources.
• Monitor and identify performance problems in service personnel and for taking a proactive approach to correcting negative behaviors. Conduct 2 performance reviews with all direct reports each year and ensuring subordinate managers do the same.
• Manage the fleet management of vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle that complies with applicable regulations.
• Working through the Administrative personnel and subordinate managers, work to keep Work In Process to a minimum.
• Working as a team with Administrative and Sales personnel and with customers, assist in resolving outstanding collections issues and minimizing the aging of Accounts Receivables.
• Working in conjunction with VP Service and district management, forecast facility needs throughout the district; lead new facility acquisition, expansion, and move efforts; and oversee the management of those facilities.
• Manage all related expenses, including labor, supplies, materials, and travel costs. Review financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability.
• Works with subordinate Installation Managers and Field Superintendents to execute installation management.
• Focusing primarily on major installation projects throughout the district, ensures that these projects are carried out to exceed customer expectations while maintaining acceptable profit margins.
• On a case by case basis, may personally manage large installations.
• Build a strong installation team, including both in-house Technicians and subcontractors. This includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, looking at the district strategically in terms of new office locations and expansion opportunities.
• Ensure that, in all areas and for all product lines, both Rite-Hite and allied, appropriate subcontractors are available. This will include mechanical, specialty trades, and union subcontractors, as appropriate.
• Source and screen new subcontractors, ensuring they meet Arbon requirements for insurance and other regulatory compliance, and ensures they are trained and held accountable to Arbon standards.
• Negotiate pricing with subcontractors.
• Serve as a resource to the sales staff by assisting with the technical aspects of installations.
• Serve as the point person for any customer (including general contractors) having a technical question on our product or installation related questions.
• Ensure the quality of work by all Technicians and subcontractors by ensuring effective training, regular quality audits, periodic spotchecks, and completion of punch lists on major projects.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more.
• A strong retirement savings program with 401(k), company match, and profit sharing.
• Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director