Director, Inspection Operations and Optimization
About The Position
OPENLANE is seeking a Director, Inspection Operations and Optimization with experience in leading large-scale operational transformation and building more scalable, modern operating models. This role is part of the Field Inspection Operations team, responsible for building a more scalable, efficient, and technology-enabled inspection field organization. The position involves driving operational transformation at scale, improving performance through data-driven decision making, and shaping the future of field inspection operations. The role also offers the opportunity to utilize experience in territory planning, routing optimization, and workforce utilization. The ideal candidate will have 8-10+ years of experience in field operations, logistics, service delivery, or related environments.
Requirements
- 8-10+ years of experience in leading operational transformation, change initiatives, or large-scale process improvements with measurable business impact and results.
- Bachelor's degree in business, operations, logistics, or a related field; equivalent experience considered.
- Experience building, scaling, or integrating distributed or field-based teams across multiple regions.
- Deep understanding of field operations, logistics, or service delivery models at scale.
- Proficiency in operational transformation, change leadership, and scalable process design.
- Ability to align territory planning, routing optimization, and workforce utilization with cost efficiency drivers.
- Expertise in capacity planning, resource forecasting, and operational performance optimization.
- Experience in building and scaling distributed field teams, including contractors and FTEs.
- Proven ability to drive cross-functional alignment across Sales, Operations, Product, and Data.
- Experience with routing, scheduling, or workforce management tools.
- Strong data fluency with the ability to translate insights into operational decisions.
- Familiarity with reporting, analytics, and performance tracking systems.
- Experience enabling operations through technology, automation, or system-driven workflows.
Nice To Haves
- Experience in field operations, logistics, service delivery, or related environments, with demonstrated progression into leadership roles.
- Experience in inspection services or similar field-based industries.
- Experience with route optimization, territory planning, or workforce management tools.
- Experience supporting or leading post-acquisition integration or multi-entity environments.
Responsibilities
- Leading the transformation of field operations into a unified, scalable, and technology-enabled operating model (50%).
- Building and implementing modern processes, workflows, and standards across field teams (30%).
- Driving data-informed decisions across routing, territory design, capacity, and SLA performance (10%).
- Establishing standardized metrics, performance visibility, and accountability across all regions (10%).
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
