Director, Infrastructure Management

CIBC•Toronto, ON

1d•Hybrid

About The Position

As the Director, Infrastructure Management, you'll be joining the Application Operations and Shared Services team within our Infrastructure Operations group, supporting the Commercial Application Development team. In this senior leadership role, you'll oversee production monitoring, problem management, certificate management, and all aspects of Application Operations (AO) support, including vulnerability management, patching, and incident management. You'll ensure the effective delivery of business-as-usual (BAU) activities, coordinate operational tasks, and drive the smooth functioning of critical commercial applications. Leveraging your IT Service Management (ITSM) expertise and operational knowledge, you'll champion continuous improvement, foster a positive team culture, and provide strategic direction. You'll collaborate closely with senior management and cross-functional teams to optimize processes and people resources, helping shape the future of the team in a fast-paced business environment. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

10+ years of infrastructure and operational expertise.
Deep knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving software, application, and operational problems.
Experience in fast-paced, innovative environments has equipped you to help Infrastructure business partners adapt to a constantly changing technical landscape.
Hands-on experience with IT Service Management tools and processes, and a strong understanding of the operational requirements for supporting critical commercial applications.
Effective people management skills, supporting team development and creating an inclusive, collaborative environment.
Ability to balance day-to-day operational needs with longer-term strategic planning, contributing to the team’s direction and growth.
Motivated by collective success and understanding that teamwork can transform a good idea into a great one.
Passion for people, finding meaning in relationships and surrounding yourself with a diverse network of partners.
Connect with others through respect and authenticity.
Values matter to you. Bring your authentic self to work and live our values – trust, teamwork, and accountability.

Responsibilities

Coordinate and manage incident response, root cause analysis, and recovery efforts, maintaining high standards for service continuity.
Oversee certificate administration, vulnerability assessments, and patching activities to maintain secure and reliable operations.
Foster a positive team culture, support and mentor team members, and collaborate closely with Technology Operations, Application Development, and Infrastructure partners.