Director, Implementation & Adoption Business Partner

Novartis•East Hanover, NJ

22h•$185,500 - $344,500•Hybrid

About The Position

The Director, Implementation & Adoption Business Partner helps turn transformation ambitions into sustainable business outcomes at Novartis. Working directly with Engine teams and business leaders, the role embeds adoption, readiness, and implementation strategies from early solution design through deployment and stabilization. The position influences how people, processes, technology, and ways of working evolve across the company, enabling leaders and teams to embrace change, accelerate value realization, and build lasting capabilities. The ideal location is the East Hanover, New Jersey site, though remote work may be possible subject to legal-entity restrictions. Relocation is not provided. Remote associates pay their own home-office expenses and travel or lodging for periodic live meetings at the site. The role requires travel; working-hours expectations and travel details are defined by the hiring manager.

Requirements

Bachelor's degree in business, organizational development, psychology, communications, HR/P&O, healthcare, life sciences, or a related discipline.
At least 8 years of experience in change management, implementation, adoption, transformation delivery, organizational effectiveness, consulting, commercial operations, or digital/business transformation.
Experience in pharma, biotech, healthcare, consulting, or technology-enabled transformation, especially commercial transformation, field deployment, workflow redesign, AI/digital tool adoption, or new ways of working.
Experience converting future-state designs into practical implementation and adoption plans with owners, milestones, readiness criteria, stakeholder impacts, leadership actions, local deployment requirements, and sustainment measures.
Experience facilitating change-management assessments and developing readiness and adoption plans, using innovative tools and embedding AI where possible to simplify and accelerate outcomes.
Experience working directly with and influencing sponsors, people leaders, functional teams, product/technology teams, P&O, communications, learning, controls, and external partners.
Ability to identify adoption risks early, translate evidence into interventions, and escalate barriers related to leadership, capability, process, policy, controls, capacity, or ownership.
Exceptional executive and frontline communication skills, with the ability to tailor adoption plans by audience while preserving transformation intent.

Nice To Haves

Master's degree or certification in change management, organizational development, communications, design thinking, Agile change, Prosci/ADKAR, CCMP, or Lean.
Experience with role-based learning, sponsor coaching, readiness measurement, adoption analytics, and stabilization after launch.
Experience operating as an embedded business partner rather than as a downstream communications or training resource.

Responsibilities

Partner with transformation teams to embed adoption and implementation considerations from design through deployment.
Assess change and stakeholder impacts, behavioral shifts, readiness needs, adoption metrics, and risks across business functions.
Develop and lead implementation and adoption plans based on expected outcomes and success conditions, including required behavioral changes, interventions, role and responsibility changes, training and upskilling, and communications.
Align deployment and change-management activities across business, technology, people, learning, communications, and operational teams.
Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.
Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.
Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.
Capture lessons learned and develop reusable adoption practices for future transformation initiatives.