Director, Immigration Technology

Mitratech

13h•Remote

About The Position

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed. Job Overview The Director Immigration Technology Solutions at Mitratech is critically important to the development and success of the strategy and growth of our immigration-focused products and services. The role will span a variety of key business areas, including overseeing the relationship with our top-tier immigration clients, helping to drive a product strategy that is in line with market expectations, shaping the immigration product roadmap in close collaboration with Product Management, serving as the primary voice of the customer and market, and acting as a strategic advisor both internally and with clients on immigration and adjacent automation topics and representing Mitratech as a thought leader in the space. This role is highly collaborative and requires a high degree of influence across various functions within the Mitratech business and with partners, clients, and industry groups such as AILA and AIC.

Requirements

7+ years of proven experience working in the immigration industry as a practitioner, technologist or operations specialist
Experience contributing to or influencing a software product or technology roadmap, including gathering and synthesizing customer and market requirements
Demonstrated ability to cross-sell or expand platform solutions; familiarity with workflow automation, document management, or legal operations software is a strong plus
Highly effective communication skills that convey professionalism in all written, verbal, and in-person meeting
Successful track record achieving targets both individually and for the team
Ability to drive initiative via collaboration and influence across clients and internal functions
Ability to personally demonstrate and train others
A critical thinker with strong negotiating and strategic selling skills, and the ability “see the forest for the trees”
Highly developed organizational, planning, and management skills
Proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability
High sales IQ yet works collaboratively and is open to coaching
Travel as required (~10%)

Responsibilities

Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
Represent Mitratech in marketing activities and industry events as an industry and product expert
Create and publish thought leadership content to enable demand generation efforts
Lead internal training on immigration-related topics, trends, and content
Drive partnerships with immigration industry-related organizations, including adjacent software providers.