Director of Project Management and Support Services

TX-HHSC-DSHS-DFPS•Austin, TX

6d•$7,015 - $11,865•Hybrid

About The Position

This position is hybrid, two in-office days per week in Austin. Applicants from outside Texas must be willing to relocate within 30 days of hire. Director II performs work for the Provider Finance Department under the supervision of the Director of Data Integration & Support Services. This position is responsible for overseeing administrative operations and support services for the Provider Finance Department, including management of the Staff Support Officers (SSO) and a team of project managers who provide coordination and support for departmental priorities and initiatives. The primary focus of this position is ensuring effective administration of department operations, implementation of agency policies and procedures, workforce support, executive coordination, and operational consistency across the department. Performs advanced managerial work providing leadership, direction, and guidance in administrative operations, business management, and organizational planning. Work involves developing and implementing policies, procedures, and operational standards; coordinating administrative activities; ensuring compliance with agency requirements; monitoring departmental performance; and supporting executive decision-making. Supervises the work of others. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Requirements

Graduation from an accredited four-year college or university with a bachelor's degree in Business Administration, Public Administration, Management, Project Management, Organizational Leadership, Finance, Communications, Information Systems, or a related field required. Relevant work experience may be substituted for education on a year-for-year basis.
Experience supervising managers, team leads, or other supervisory staff minimum of one year.
Experience overseeing administrative operations, business support services, organizational initiatives, or project management functions involving multiple stakeholders and business units.
Knowledge of principles and practices of executive leadership, organizational management, and employee development.
Knowledge of administrative operations, business process management, and project management principles sufficient to oversee project management staff and coordinate departmental initiatives.
Knowledge of strategic planning, performance management, and continuous process improvement methodologies.
Knowledge of administrative and operational management principles, including resource allocation and workload management.
Knowledge of State and agency policies, procedures, regulations, and legislative processes impacting HHSC operations.
Knowledge of change management and organizational development practices.
Knowledge of stakeholder engagement, governance, and cross-functional collaboration principles.
Knowledge of Texas Health and Human Services programs, functions, and organizational structure.
Knowledge of principles of project governance, budget oversight, resource management, and performance monitoring.
Knowledge of departmental and cross-divisional project planning, governance, and coordination practices.
Skill in leading, coaching, mentoring, and developing managers and professional staff.
Skill in strategic thinking and translating organizational goals into actionable plans and measurable outcomes.
Skill in managing administrative operations, organizational priorities, support services functions, and departmental initiatives simultaneously.
Skill in building collaborative relationships with executive leadership, program areas, external partners, and stakeholders.
Skill in analyzing complex operational, programmatic, and performance data to support decision-making.
Skill in written and verbal communication, including preparing executive-level presentations, reports, and recommendations.
Skill in facilitating meetings, negotiations, and consensus-building among diverse stakeholder groups.
Skill in identifying operational risks and developing effective mitigation strategies.
Skill in managing organizational change and leading process improvement initiatives.
Skill in utilizing business productivity and project management tools, including Microsoft Office applications and project tracking systems.
Skill in monitoring budgets, resource utilization, project deliverables, and operational performance to ensure efficient and effective use of agency resources.
Skill in coordinating administrative, operational, and technology-related initiatives across multiple business units and stakeholder groups.
Ability to provide leadership and direction for administrative operations, support services functions, and project management resources supporting departmental priorities.
Ability to establish priorities, allocate resources, and ensure successful execution of organizational objectives.
Ability to exercise sound judgment, initiative, and independent decision-making in complex and sensitive situations.
Ability to evaluate organizational performance and implement effective solutions to improve outcomes.
Ability to communicate effectively with executive leadership, staff, legislators, contractors, and external stakeholders.
Ability to foster a culture of accountability, innovation, collaboration, and continuous improvement.
Ability to interpret and apply state and agency policies, regulations, and legislative requirements.
Ability to develop and maintain effective working relationships across all levels of the organization.
Ability to lead through organizational change while maintaining employee engagement and operational effectiveness.
Ability to supervise, evaluate, and develop managerial-level staff and their teams.
Ability to balance administrative operations, workforce support functions, and project management activities to ensure deliverables are completed within established scope, schedule, budget, and quality expectations.

Nice To Haves

Preferred minimum of three (3) years of progressively responsible management experience overseeing professional staff, programs, projects, or operational functions.
Preferred experience developing and implementing operational policies, procedures, performance measures, and process improvement initiatives.
Preferred experience preparing and presenting reports, recommendations, and briefings to leadership.
Preferred experience managing competing priorities, allocating resources, and making operational decisions in a complex organizational environment.
Experience within Texas Health and Human Services, another state agency, or a large public-sector organization.
Experience supervising project managers while overseeing administrative operations, business support services, workforce administration, or executive support functions.
Experience overseeing administrative operations, business operations, or support services functions.
Experience with strategic planning, organizational change management, and performance management.
Master's degree in Business Administration, Public Administration, Management, Organizational Leadership, or a related field.
Preferred Certification in Project Management Professional (PMP), Lean Six Sigma, Certified Scrum Master (CSM), or other relevant professional certification.

Responsibilities

Provides leadership, direction, and oversight for administrative operations and support services staff, including the manager responsible for Staff Support Officers and a team of project managers.
Ensures administrative services, workforce support functions, and departmental coordination activities are delivered effectively and consistently.
Plans, organizes, directs, and evaluates team performance to ensure alignment with agency and department priorities and operational objectives.
Facilitates regular staff meetings and coaching sessions to support communication, accountability, employee engagement, and professional development.
Responsible for hiring, work assignments, performance management, disciplinary actions, leave approvals, and timekeeping approvals in accordance with HHSC policies and procedures.
Oversees the allocation of administrative and project management resources to ensure departmental priorities, deliverables, timelines, scope, and budget expectations are effectively managed and aligned with organizational objectives.
Develops, implements, and monitors departmental administrative policies, procedures, and operational practices to support effective business operations.
Oversees implementation of agency and divisional policies and ensures compliance with regulatory, legislative, and organizational requirements.
Monitors operational performance, identifies opportunities for process improvement, and recommends solutions to improve efficiency, consistency, and customer service.
Coordinates administrative activities across the department and ensures resources are effectively utilized to support organizational goals.
Monitors operational and financial performance of assigned functions to ensure resources are utilized efficiently and department objectives are achieved within approved budgets.
Establishes controls and reporting mechanisms to track deliverables, workload, expenditures, and operational performance, and takes corrective action as needed to address risks, delays, or resource constraints.
Provides oversight of departmental coordination activities, administrative operations, and project management functions through the review and analysis of reports, performance measures, budgets, resource utilization, and operational data used to support management decision-making.
Ensures assigned projects and operational initiatives are delivered within approved scope, schedule, and budget parameters while supporting departmental priorities and agency objectives.
Collaborates with executive leadership, program areas, support staff, subject matter experts, contractors, and other stakeholders to facilitate communication, coordinate activities, and support successful implementation of department initiatives and operational improvements.
Provides executive-level oversight to project managers to ensure consistent project governance, effective risk management, timely delivery of commitments, and appropriate stewardship of agency resources.
Performs other duties as assigned to support agency priorities, office operations, and HHSC business needs.