Director II Safety Quality Patient Experience

Cleveland Clinic•Mayfield Heights, OH

13d•Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. The Director II, Safety, Quality, and Patient Experience (SQPE) provides strategic leadership for safety, quality, and patient experience initiatives across an assigned submarket, including oversight of the largest hospital within that region. This role is responsible for advancing Cleveland Clinic’s commitment to delivering STEEEP care—Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered—while ensuring compliance with regulatory, accreditation, governance, and reporting requirements. The Director leads SQPE teams across multiple facilities, driving consistency in quality assurance, performance improvement, patient safety, and patient experience processes. In partnership with medical staff, hospital leadership, and operational teams, this leader monitors clinical performance outcomes, identifies opportunities for improvement, and leads initiatives that enhance quality, safety, and patient outcomes across both hospital and affiliated ambulatory settings. The role collaborates closely with experts in nursing quality, patient experience, accreditation, infection prevention, environmental health and safety, radiation safety, high reliability, and other disciplines to promote a unified approach to operational excellence. Additionally, the Director supports the implementation of Cleveland Clinic’s objectives, key results, and operations management strategies while ensuring effective quality and safety programs are sustained throughout the submarket. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm. This role will require travel throughout the east submarket as well as occasional travel to CC Main Campus.

Requirements

Master’s degree OR bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE
Certified Professional Healthcare Quality (CPHQ).
Six years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Nice To Haves

Registered Nurse (RN)
Certified Patient Safety Professional (CPPS)
Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
Certified in Infection Control (CIC)
process improvement certification
certified in infection control
Certified Patient Experience Professional (CPXP)

Responsibilities

Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket.
Ensure compliance with reporting, accreditation, and governance requirements within their submarket.
Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE.
Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes.
Monitor measured outcomes of clinical care activities, identify opportunities for improvement, and lead clinical improvement activities to improve those measured outcomes.
Ensure documentation of the results of clinical activities and that their submarket assignments maintain an effective SQPE program.
Assist facility leaders across the submarket with survey preparation and management of regulatory or accreditation surveys.
Ensure physician-specific quality data is trended and made available for re-credentialing including appropriate communication of provider information across facilities as permitted by data sharing agreements.
Coordinate public reporting of quality data and serve as a liaison with reporting agencies.
Ensure all required measures are collected, validated for data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed to participate in.
Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.
Develop, maintain and/or manage policies, procedures and budgets.