Director II - Behavioral Health Operations and Services

Bernalillo County•Albuquerque, NM

7d•Onsite

About The Position

Director II positions serve in senior management roles at the top of a department’s organizational structure. They manage and lead lower-level managers and supervisors, serve as mentors, and ensure that county policies, procedures, and initiatives are implemented correctly. Director II's work with managers to evaluate business operations, identify challenges, and act as liaisons to the County Manager’s Office. BEHAVIORAL HEALTH Directs the planning, development, implementation, and oversight of behavioral health operations and services across the County’s continuum of care. Ensures compliance with County ordinances, accreditation standards, and applicable regulations while advancing integrated, trauma-informed, and evidence-based service delivery. Oversees programs, contracts, performance, and quality improvement efforts, and collaborates with stakeholders across health, human services, public safety, and community organizations.

Requirements

Master’s degree in Social Work, Public Health, Healthcare Administration, Psychology, Public Administration, or a related field.
Seven (7) years of professional experience in behavioral health, healthcare, or human services program management.
Two (2) years overseeing clinical services.
Current licensure in the State of New Mexico as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Psychologist, or Medical Doctor (MD).
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possess a valid New Mexico driver’s license by the employment date, or obtain within 90 days of hire, and maintain it while employed in this position.
Complete required supervisor training, if applicable.

Nice To Haves

Strategic thinking and problem-solving.
Policy analysis and development.
Leadership and team collaboration.
Process improvement and performance measurement.
Exceptional communication and presentation skills.
Ability to navigate politically sensitive and high-profile issues.

Responsibilities

Provides executive leadership and direction for departmental operations, programs, and staff.
Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
Oversees budgeting, financial management, and resource allocation for the department.
Ensures compliance with federal, state, and local laws, regulations, and standards.
Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
Monitors and evaluates program effectiveness; recommend and implement improvements.
Supervises and mentors managers and staff, fostering a culture of accountability and excellence.
Represent the department in public meetings, hearings, and community engagement activities.
Prepare and present reports, proposals, and recommendations to County leadership.
Directs behavioral health programs and services, including internal operations and contracted providers, to ensure effective service delivery and compliance with applicable standards.
Implements strategic priorities, including integrated care models, program expansion, and service delivery improvements.
Ensures compliance with County ordinances, court directives, accreditation requirements, and applicable laws and regulations, including behavioral health confidentiality and privacy standards
Develops and manages programs, budgets, staffing, and resource allocation to support operational and strategic objectives.
Oversees contract administration, including procurement, monitoring, evaluation, and compliance.
Leads quality management and continuous improvement initiatives using LEAN and other process improvement methodologies.
Analyzes program and clinical data to evaluate performance, measure outcomes, and support decision-making.
Establishes performance metrics and monitors progress toward departmental and strategic goals.
Builds and maintains partnerships with service providers, community organizations, and government agencies.
Represents the Department in committees, task forces, and public forums; prepares and delivers presentations.
Responds to complex inquiries, complaints, and issues with professionalism and confidentiality.
Provides leadership, supervision, training, and evaluation of staff; supports employee development and accountability.
Supports policy development and implementation related to behavioral health services and systems.
Promotes a culturally responsive, inclusive, and equitable service delivery environment.
Leads special projects, initiatives, and program evaluations as assigned.