Director, Identity data and Workflow engineering (Global Security)

Royal Bank of Canada•Bedford, NS

11h•Onsite

About The Position

The Director of Identity Data & Workflow Engineering leads the engineering strategy and delivery of identity data services, workflow automation, and cross-product IAM APIs across the Enterprise Identity and Access Management (EIAM) ecosystem. This role owns the engineering capabilities that power identity request workflows, privileged account inventory, global directory services, and the API layer that enables consistent, secure access to IAM capabilities across the enterprise. Identity data and workflow engineering is foundational to delivering secure, efficient, and scalable identity services. The quality and accessibility of identity data — and the workflows and APIs that act on it — directly determine how quickly the organization can onboard users, detect risk, and respond to regulatory demands. This leader will build and operate the platforms that turn identity data into a strategic asset and provide a trusted foundation for downstream consumers including controls, reporting, governance, and emerging AI capabilities.

Requirements

10+ years software/platform engineering; 5+ years leading engineering teams in Identity and Access Management
Hands-on leadership with directory services (Radiant Logic, Active Directory, Entra ID) and identity workflow platforms (ServiceNow, SailPoint)
Proven track record delivering enterprise-scale identity data, integration, and API platforms
Experience managing multi-layer engineering organizations (senior managers and individual contributors)
Knowledge of banking/financial services regulatory landscape (FRB, Part 30, OSFI); experience designing identity platforms meeting regulatory and audit requirements
Proficiency in modern engineering practices: CI/CD, GitOps, Infrastructure-as-Code, API design/governance, automated testing, SRE
Ability to lead cross-functional initiatives in complex, matrixed environments
Experience evolving and converging capabilities in large enterprise environments
Excellent communications ability, both written and oral.

Nice To Haves

Certifications (MS Entra ID, Auth0, Terraform, SailPoint, CyberArk)
Experience with RESTful APIs, microservices architectures, and enterprise API gateways/developer portals
Familiarity with monitoring and logging tools (Splunk, Datadog, ELK Stack)
Knowledge of containerization (Docker, Kubernetes) and cloud deployment methodologies
Understanding of compliance frameworks, regulatory requirements, and audit processes
Exposure to networking/security technologies (load balancers, firewalls, SSL certificates)
Background in cybersecurity, identity governance, or GRC
Experience with privileged account discovery, inventory tooling, and identity data virtualization
Knowledge of identity federation, synchronization patterns, and exposing identity data to analytics/AI-ML platforms

Responsibilities

Own the engineering roadmap and delivery for IAM workflow platforms, privileged account inventory, global directory services, and the cross-product IAM API layer
Establish a clear platform roadmap with measurable milestones for capability uplift, performance, and consumer experience
Define engineering standards, architecture patterns, and operational practices for identity data, workflow, and API platforms
Drive engineering excellence through automation, observability, and SRE practices across all owned services
Ensures that new projects / programs meet enterprise architectural and technology standards.
Supports IAM framework implementation with monitoring, reporting, escalation, trend identification, and security issue resolution
Provides project estimates and integration recommendations while ensuring consistency across business and technical functions
Recommends process improvements for build/deployment automation and identifies cost-saving and operational efficiency opportunities
Advises on agile delivery optimization and leads technical forums to foster team innovation
Partners with Architecture, Product, Support, and Operations to align strategy with engineering execution
Develops and maintains strong relationships with the IAM managers, quality assurance analysts, business analysts, project managers, architects, business sponsors and technical staff.
Able to effectively present as required to all levels of Technology and Operation management.
Lead a multi-disciplinary engineering team (senior managers, senior engineers, engineers); manage span of control, career growth, and technical depth
Recruit, mentor, and develop high-performing talent with growth opportunities and performance objectives
Establish a culture that attracts, retains, and motivates a diverse workforce; foster high engagement and deliver reliable, flexible, innovative solutions
Drive team efficiency, effectiveness, and performance to excellence standards through quarterly reviews and comparative feedback
Apply HR best practices and talent management to build capability and sustain a high-achievement environment
Model continuous self-development
Ensures that employees understand RBC vision; support and reinforce targeted behaviors that contribute to RBC goals.
Provides focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
Leverages the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.
Accepts and successfully executes change while supporting employees through the process and keeping them focused on business priorities.
Monitors configuration and software delivery automation trends and best practices ensuring the unit’s strategies and execution are aligned appropriately.