Director, Identity and Access Management

Travelers•Hartford, CT

23h

About The Position

At Travelers, our Cybersecurity Engineering teams are responsible for the overall implementation and management of strategic platforms that provide oversight, process management, protection and enablement of security control processes and allow for an effective Cybersecurity practice. As a Director, Cybersecurity Engineering, you will manage cybersecurity professionals who are responsible for the successful configuration, enhancement, automation, and implementation across multiple cybersecurity platforms. You are the point of contact for Cybersecurity and business leaders. You will ensure alignment with goals and objectives and provide technical guidance and leadership to your teams. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

Requirements

Degree in computer science, Information Technology, Cybersecurity, or a related field.
SailPoint Certified IdentityNow Engineer or IdentityIQ Architect certification
10+ years of experience in Identity and Access Management
5+ years of hands-on SailPoint experience (IdentityNow and/or IdentityIQ)
3+ years in a leadership role.
Deep expertise in IAM concepts: IGA, SSO/Federation, MFA, RBAC, ABAC, Zero Trust
Experience integrating SailPoint with enterprise directories (Active Directory, LDAP, Azure AD/Entra ID, Salesforce etc)
Strong knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP, SCIM
Proven track record managing cross-functional teams and enterprise-scale programs
Broad knowledge of Cloud computing and automation concepts.
Expert knowledge of cybersecurity privacy principles, cyber threats and vulnerabilities, and cyber defense and information security policies, procedures, and regulations.
Ability to apply cybersecurity and privacy principles (confidentiality, integrity, availability and zero trust architecture) to organizational needs, with expertise in Identity & Access Management, including authentication, authorization, and the principle of least privilege.
Strategic thinking with strong operational execution
Experience leading and managing complex projects with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills with the ability to interact with all levels of the organization.
Bachelor’s degree in Computer Science, similar degree, or its equivalent in work experience.
5 years of experience in Information Technology Security Engineering or Software engineering.

Responsibilities

Architect, implement, and maintain SailPoint IdentityNow solutions at enterprise scale
Oversee connector development, integration with SaaS applications and other sources/applications.
Maintain and support lifecycle management automation including joiner, mover, and leaver (JML) workflows
Lead role engineering, role mining, and role-based access control (RBAC) design initiatives
Lead access certification and recertification campaigns to support audit readiness
Collaborate with Internal Audit and Risk teams to address access control findings
Own the IAM support model including incident response, escalation paths, and SLA management for identity-related issues
Establish and maintain a tiered support structure (L1/L2/L3) for SailPoint platform issues
Lead root cause analysis (RCA) for critical IAM incidents and drive permanent remediation
Manage on-call rotation and ensure 24/7 platform availability for critical identity services
Oversee patch management, upgrades, and platform health monitoring for SailPoint environments
Develop and maintain runbooks, knowledge base articles, and operational documentation
Monitor and report on IAM KPIs, KRIs, and access anomalies
Oversee project delivery using Agile/Scrum methodologies for IAM initiatives
Manage team capacity, budget planning, and resource allocation
Responsible for the strategic development of platforms which includes assessing efficiency, overall operations, and potential enhancements.
Perform other duties as assigned.