Director, IAM Platforms & Services

Pacific Life•Charlotte, NC

1d•$184,680 - $225,720

About The Position

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Identity and Access Management (IAM) Director who will be responsible for leading a team of IAM professionals to deliver the global IAM services specific to workforce authentication, customer authentication and directory services. The director will work closely with the leadership team to define and execute the strategic vision and roadmaps across IAM platforms and services, foster a culture of innovation, standardize and execute the IAM strategy, drive operational excellence showcased by metrics, and create a curriculum to support talent development and retention.

Requirements

10+ years Information Security experience, with strong focus in IAM (Authentication Services and Directory Services)
8+ years of IAM engineering and/or operational experience
Experience in engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix.
Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, Multi-Factor such as Passkey, FIDO2 tokens, and/or Windows Hello for Business.
Experience in working in and supporting a multiple domain forest, acquiring, divesting, and consolidating such services
Proven ability to identify and implement technical and/or process efficiencies
Proven ability to influence and gain trust at leadership levels in multi-cultural environments
Proven ability to develop, track, and report on department operational metrics
Ability to manage, grow, and retain talent
Ability to manage complex activities simultaneously to short timescales
Clear understanding of CoBIT and ITIL Frameworks

Nice To Haves

BA/BS in Information Systems, Computer Science or related field
CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred

Responsibilities

Serve as the Director for the IAM department
Manage a team of professionals responsible for designing, configuring, and implementing net new capabilities and enhancements necessary to drive the enterprise IAM strategy
Execute the strategy and multi-year plan incorporating all pillars of IAM: workforce authentication, customer authentication and directory services.
Design, develop and troubleshoot IAM solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases
Ensure IAM platforms and services remain fully operational during established business hours
Create solutions that drive full automation, self-service, and resiliency
Eliminate duplicative capabilities where possible, reduce complexities, and leverage enterprise standards and industry best practices
Identify, manage and remediate existing or future risks, issues, and roadblocks for timely delivery
Develop and implement communications framework and operational metrics to ensure well-informed stakeholders, customers, and IAM colleagues
Provide required decision making and technical guidance to the team communicating when necessary to leadership and/or the business lines
Establish strong relationships and collaborate with technology partners and business lines
Lead change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and training