Director - Human Resources

Catch Inc•Philadelphia, PA

12d•Onsite

About The Position

The Director of Human Resources leads the HR function at CATCH with full responsibility for employee relations, talent acquisition and retention, compensation and benefits, compliance, training, and HR operations. The Director currently oversees a team of five including an HR Manager, Recruiter, Benefits Coordinator, and two Generalists. The role partners regularly and strategically with the CEO, Chief of Staff, and broader executive leadership team on workforce strategy, organizational culture, and the people implications of program growth and organizational change.

Requirements

Bachelor's degree in human resources, business administration, organizational psychology, or a related field
Active HR certification: SHRM-CP or PHR required; SHRM-SCP or SPHR preferred
Minimum six years of progressive HR experience, including at least two years at the senior manager or director level
Experience leading or supporting HR for an organization of 200 or more employees, or an organization of comparable complexity (multi-site, regulated environment)
Working knowledge of Pennsylvania and federal employment law
Experience with HRIS administration or implementation (Dayforce preferred)
Demonstrated experience leading change within an HR function, including team restructuring or process redesign

Nice To Haves

Master's degree in HR, business, public administration, or a related field
Experience in behavioral health, healthcare, human services, or another regulated nonprofit
Familiarity with DBHIDS, OMHSAS, ODP, or other Pennsylvania regulatory frameworks
Experience supporting a multi-site, 24/7 workforce
Bilingual English/Spanish

Responsibilities

Develop and execute an HR strategy aligned with CATCH's programmatic and operational priorities
Assess the current structure of the HR function and recommend changes to staffing, workflow, and accountability that better serve the organization
Partner regularly with the CEO, Chief of Staff, and executive leadership team on workforce planning, organizational design, and succession
Establish and report on HR metrics including turnover, time-to-fill, vacancy rates, and engagement
Lead, supervise, and develop the HR team
Oversee employee relations matters including investigations, performance management, corrective action, and separations
Ensure compliance with federal, Pennsylvania, and Philadelphia employment law including FMLA, ADA, FLSA, Title VII, OSHA, EEOC requirements, and applicable city ordinances
Maintain compliance with behavioral health workforce requirements including PA Act 33/34/73 clearances, FBI background checks, mandated reporter training, and credential verification for clinical and direct care staff
Manage workers' compensation, unemployment claims, and related risk exposure
Lead recruitment strategy for clinical, residential, and administrative roles in a competitive regional labor market
Partner with program leaders on staffing models, including 24/7 residential coverage
Build retention strategies that address the turnover dynamics specific to behavioral health and direct support work
Oversee onboarding, orientation, and credentialing workflows
Manage CATCH's compensation structure and conduct periodic market reviews
Oversee benefits administration including health, retirement, EAP, and ancillary plans
Lead annual benefits renewal in partnership with the broker and CFO
Build training infrastructure that meets regulatory requirements and supports staff growth
Oversee the employee evaluation process and connect it to compensation and development planning
Identify leadership development needs and design programming to address them
Manage HRIS (In coordination with IT), employee records, and HR policy
Maintain and update the employee handbook
Develop and manage the HR budget