Director, Human Resources, Medical Groups and Ambulatory

NorthBay Healthcare Corporation•Fairfield, CA

About The Position

At NorthBay Health, the Director provides a full range of human resources services to the NorthBay Health Medical Groups and the Ambulatory staff division across multiple regional clinics. The role oversees a team supporting these areas and serves as a trusted advisor to leadership, aligning HR strategies with organizational goals. Areas of responsibility include workforce planning, employee engagement, labor and employee relations, talent management, culture and change management, and consistent execution of HR programs, policies, and workforce strategies. For the Medical Groups, the Director also provides HR services related to benefits, leave of absence, and compensation. In collaboration with operations and HR leadership, the Director develops and applies Medical Group policies, procedures, and HR programs, and serves on the HR Department Leadership Team. The role oversees Medical Group onboarding and physician orientation to the NorthBay system, and participates in committees and special projects as required. The Director partners with operational leaders to develop and implement HR strategies, advises managers on HR matters, understands business needs, and deploys HR capabilities to improve organizational performance. The role oversees employee and labor relations, including investigations, workplace issue resolution, accommodation and fitness-for-duty processes, grievance support, and guidance on performance management and corrective actions. It supports employee development, succession planning, leadership coaching, training needs assessment, and change initiatives, while monitoring morale and workplace environment issues. The position leads and develops HR Business Partners and oversees the quality and integrity of HR service delivery. Medical Group responsibilities include maintaining HR policies, supporting compensation matters, resolving grievances and complaints, coordinating workforce strategies and recruiting, hiring, contracting, and onboarding, advising on leave and benefits, supporting organizational changes and reductions in force, and coordinating applicable reporting and budget activities. The Director collaborates with physician, medical staff, operations, recruitment, HR, and learning leaders. The role requires travel to system campuses and occasional off-site locations. Work is primarily Monday through Friday, 8:00 a.m. to 5:00 p.m., with some off-hour or weekend work as required for planned HR activities or system crises.

Requirements

Bachelor’s degree, preferably in Human Resources, Business, or a related field.
Current national HR certification required (SHRM or PHR/SPHR).
At least 7 years of progressive HR leadership experience within a complex healthcare system or large matrixed organization.
At least 4 years of experience as an HR Business Partner.
At least 4 years of experience managing HR teams.
At least 4 years of experience supporting healthcare operations, including clinical and non-clinical functional areas.
Experience in a healthcare union environment.
Substantial HR training, policy writing, and interpretation experience.
Experience partnering with executive leadership and physician partners.
Strong knowledge of employment law, employee relations, organizational development, workforce planning, and HR best practices.
Working knowledge and appropriate application of federal and state laws and regulations concerning employment, discrimination, wage and hour, benefits and leave administration, compliance agency enforcement and administration processes, dispute resolution, ADA, OSHA, and SB 198.
Demonstrated ability to lead change and influence across multiple organizational levels.
Strong analytical, problem-solving, conflict resolution, and critical-thinking skills.
Intermediate proficiency in word processing, database, and spreadsheet applications.
Effective consulting, facilitation, questioning, and group-process skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
High professionalism, discretion, emotional intelligence, confidentiality, and interpersonal communication skills.
Ability to maintain composure and respect for others under pressure and in challenging circumstances.
Ability to take initiative and be accountable for teamwork and service excellence.
Ability to build and maintain positive working relationships and communicate effectively with employees at all levels of a culturally diverse organization.
Ability to travel to all system campuses and occasionally off-site.

Nice To Haves

Master’s degree in an HR-related field is highly preferred.

Responsibilities

Partner with operational leaders to develop and implement HR strategies aligned with business objectives; advise management and participate in operational meetings.
Assess organizational needs and deploy HR team capabilities to improve business performance through people; champion organizational culture and develop local solutions.
Prepare or coordinate workload and metrics reports for the area of responsibility.
Ensure consistent application of HR policies, procedures, labor laws, and labor agreements; promote employee engagement and a positive work environment.
Advise on performance and employee relations matters, conduct investigations, resolve complex issues, and support performance improvement plans, corrective actions, terminations, and reductions in force.
Manage accommodation and fitness-for-duty processes and assist with workplace issue resolution.
Collaborate with the Manager of Labor Relations on collective bargaining agreement interpretation, grievances, and labor relations activities.
Support performance management, goal setting, evaluations, career development, coaching, succession planning, and leadership development.
Identify training and executive coaching needs; coordinate with learning leaders on development programs and contribute to course and curriculum development.
Train ambulatory leaders and collaborate with HR operational services to ensure effective HR service delivery.
Ensure compliance with federal, state, and local employment laws; provide HR policy guidance and interpretation, and support audits and regulatory requirements.
Support organizational change initiatives and coach leaders and staff on change management practices; monitor morale and workplace environment issues.
Lead, coach, hire, and develop HR Business Partners and oversee the quality and integrity of HR services for the area.
Analyze workforce metrics and trends as requested and lead or support enterprise HR initiatives, committees, and cross-functional projects.
Manage development and maintenance of Medical Group HR policies and ensure their consistent application.
Oversee applicable contract negotiations and administration, and collaborate with physician and HR compensation teams on compensation matters.
Handle Medical Group grievance and complaint resolution and monitor timely, accurate action and resolution.
Support organizational changes and restructuring, administer reduction-in-force processes when required, and participate in communications planning.
Collaborate with operations on Medical Group workforce strategy and job descriptions; support recruiting, hiring, contracting, and onboarding with leaders and the recruitment team.
Work with managers and employees on renewal of employment authorization cards or visas.
Counsel on leave policies and procedures and oversee timely, accurate leave documentation; assist individuals with benefit selections and enrollment.
Participate in preparation of the annual departmental budget and monitor relevant expenditures.
Coordinate applicable state and federal reporting with the HRIS analyst and collaborate with Medical Staff on related matters.
Oversee Medical Group staff onboarding and orientation, including the red carpet experience, and coordinate HR functions, team activities, transaction processing, and processes.
Perform other duties as assigned and comply with organizational and departmental policies, regulatory requirements, and System values and norms.