Director, Hospitality Applications
About The Position
The Director of Hospitality Applications is responsible for the strategy, delivery, support, and transformation of technology solutions supporting Vail Resorts' Hospitality businesses, including lodging operations, property management, reservations, spa, guest communications, and related technologies. This leader serves as the primary technology partner to Hospitality leadership and is accountable for defining and executing the Hospitality technology roadmap, including Oracle Hospitality modernization and future guest experience initiatives. The role oversees a team of application professionals and external partners while ensuring technology investments deliver measurable business value, operational improvements, and exceptional guest and employee experiences.
Requirements
- 8+ years leading enterprise applications and technology delivery in complex organizations.
- 5+ years of people leadership experience with a track record of building high-performing teams.
- Experience supporting Hospitality, Property Management, Reservations, Guest Experience, Commerce, POS, or similar business functions.
- Demonstrated success developing technology strategies and delivering transformational business outcomes.
- Strong stakeholder management, communication, and executive presentation skills.
- Experience managing vendors, contracts, and strategic technology partnerships.
- Ability to balance operational excellence with strategic execution.
- Bachelor's degree in Information Technology, Business, Engineering, or equivalent experience.
Nice To Haves
- Experience with Oracle Hospitality, OPERA Cloud, or comparable Hospitality platforms.
- Experience leading large-scale technology modernization programs.
- Knowledge of SOX, PCI, cybersecurity, and privacy requirements.
- Experience in hospitality, travel, tourism, or multi-location operating environments.
Responsibilities
- Define and execute the Hospitality technology strategy and multi-year roadmap.
- Lead the Hospitality application portfolio, including Oracle Hospitality and related platforms.
- Oversee production support, security, performance, and continuous improvement of Hospitality technologies.
- Partner with business leaders to identify opportunities to improve guest experience, operational efficiency, and business results.
- Lead application managers, analysts, and external partners supporting Hospitality solutions.
- Deliver strategic technology initiatives and transformation programs across Hospitality operations.
- Manage vendor relationships, contracts, service delivery, and value realization.
- Oversee capital and operating budgets and technology investment planning.
- Ensure compliance with cybersecurity, privacy, SOX, PCI, and company policies.
- Support enterprise technology strategy and cross-functional transformation initiatives.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Director
