About The Position

Plans, directs, and coordinates the design and delivery of high quality patient services and business operations for the Hospitalist team of physicians, nurses, and support staff.

Requirements

  • Bachelor's Degree Bachelor's of Business Administration (BBA), or Bachelor’s of Science in Nursing (BSN) , or Bachelor’s in Healthcare Administration or Management.
  • Master's Degree Business Administration, Healthcare Management or related field.
  • 5 years Healthcare management experience in a hospital setting.
  • Ability to accurately prepare and maintain records, files, and reports.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.

Responsibilities

  • Provides strong leadership, able to motivate staff and respond to individual needs.
  • Develops a strong team atmosphere, deals appropriately with staff conflict.
  • Facilitates cooperative and collaborative multidisciplinary relationships.
  • Communicates effectively with staff and physicians.
  • Develops and promotes cooperative working relationships with other departments across the System.
  • Fosters mutual respect and trust among all team members.
  • Ensures physician compliance with Medical Staff Rules & Regulations requirements.
  • Understands hospital-wide objectives and priorities; able to analyze and evaluate the link between department goals and operations to institutional goals.
  • Actively participates in the budget process; prepares annual department operating and capital budget.
  • Keeps budget on a monthly basis; able to explain any budget variance.
  • Develops, publishes and maintains continual refinement of physician on-call schedules to assure adequate daily staffing and compliance with Compensation Model.
  • Advises and assists the Administrative Director of Acute Care Services, the Physician Vice President for Acute Care Services, and Hospitalist Medical Directors in planning and developing administrative and operational policies and procedures, facilities use and planning, and strategic planning in accordance with ongoing quality improvement processes.
  • Responsible for patient and team member experience.
  • Reviews experience/engagement data, develops, implements and oversees action plans to ensure achievement of objectives for continued improvement.
  • Responsible for department recruiting and retention of team members.
  • Responsible for communication with service line leaders and team members including, administrative announcements, discussion of new programs, review of policies/procedures, quality improvement initiatives, problem resolution, staff issues and follow-through on issues.
  • Provides leadership to department Manager and Supervisor in recruiting, interviewing, hiring: collaborates with HR department.
  • Ensures effective staff performance evaluation system, provides constructive feedback.
  • Maintains appropriate standards for discipline and termination.
  • Collaborates with the Administrative Director of Acute Care Services, Physician Vice President for Acute Care Services, Hospitalist Medical Directors, and Physician Support Services to validate physician staffing needs, the financial impact, physician recruitment, and physician onboarding.
  • Evaluates the education and training needs of personnel and directs development and implementation of in-service programs in coordination with the Learning and Talent Development team.
  • In collaboration with department Manager, oversees staff competency process.
  • Coaches and teaches staff, consistently provides leadership and staff mentoring.
  • Responsible for ensuring follow up and resolution of grievances, patient/family complaints and events entered into the organizational reporting system.
  • Prepares quarterly and annual physician reconciliation reports that contain physician production, quality measures, and shift compensation.
  • Responsible for Flint Hills Hospitalist Program
  • Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
  • Performs other duties as assigned
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