Director, Hospital Operations - Jefferson Methodist Hospital

Jefferson Health Plans•Philadelphia, PA

9d•Onsite

About The Position

Assumes responsibility for translating interrelated strategic initiatives into large, complex campus plans and programs for execution. In collaboration with campus executive team and leader(s), the Campus Operations Manager plans, resources, implements, controls, and evaluates projects that support LVHN's strategic plan. Communicates regularly and often works one-on-one with senior leadership on a wide variety of topics and/or projects. Works closely with campus leaders for the coordination and execution of clinical operations, including staffing, regulatory compliance, care/service delivery, and adherence to standardized operating policies and procedures. Strategic thinking, flexibility, innovation, and creativity are critical to the role. Provides technical and organizational leadership in specific area(s) of specialization.

Requirements

Bachelor’s Degree
5 years progressive experience in project management and/or hospital operations
3 years direct management of large and complex projects.
Ability to work under pressure and meet close deadlines.
Ability to identify business development and opportunities.
Interpersonal skills and leadership to manage large, complex projects working effective with internal and external executive personnel to accomplish organizational goals.
Knowledge of healthcare work processes for all healthcare departments and divisions.
Strong research and strategic analysis skills.
Ability to use project management techniques to keep all teams aligned and focused on milestone level task reporting.
Maintains appropriate confidentiality in work with stakeholders.
Strong emotional intelligence and adept at relationship building.

Nice To Haves

Master’s Degree with concentration in project management, business management, or healthcare administration.
7 years related job experience.

Responsibilities

Maintains cost control and evaluates budget needs for operations.
Collaborates to establish campus plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.
Manages and motivates multiple teams across several initiatives to achieve shared goal, while developing relationships with key stakeholders.
Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.
Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.
Independently leads and facilitates initiatives in collaborations with senior leaders, key stakeholders, and network leadership working across multiple business areas and stakeholder groups.
Provides data for developing project estimates by identifying phases and elements, personnel requirements, and costs.
Effectively conducts written and oral project updates for senior management and other leaders.
Maintains ongoing, proactive relationships with all relevant people.
Recommends and submits for capital expenditures to promote safe and efficient care delivery and sound business operations.
Recommends and implements new technology as needed to advance care and align with the most progressive industry standards.
Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly.
Demonstrates eagerness and curiosity to understand core business elements critical to project success in relevant topics (e.g. healthcare operations, patient access and experience, healthcare IT, human resources, finance and revenue cycle) through independent reading, professional networking, and/or attending relevant conferences and workshops.
Supports campus-based process improvement projects.
Provides support as needed to senior and operational leadership roles and cross-functional team.