Director, Head of Commercial Operations, Princeton, NJ - Hybrid

Sun Pharmaceutical Industries Ltd•Princeton, NJ

4d•$174,500 - $212,500•Hybrid

About The Position

Reporting to the Head of Commercial Operations Excellence, the Director of Commercial Operations is a strategic leadership role responsible for optimizing sales performance, driving operational excellence, enabling revenue growth, and advancing digital transformation across the US Innovative Medicines organization. The role leads sales planning, incentive compensation, CRM strategy, field force effectiveness, commercial analytics, commercial processes, and fleet administration. This leader will set Commercial Operations business priorities and desired outcomes and partner closely with Commercial IT, and other enabling functions to modernize business processes, and leverage AI, automation, and advanced analytics to improve customer engagement, commercial effectiveness, productivity, and decision making.

Requirements

Bachelor's degree required; advanced degree preferred.
10+ years of progressive Sales Operations or Commercial Operations leadership experience within branded pharmaceuticals.
Experience with IQVIA, Symphony Health, claims data, and other commercial data assets.
Experience with commercial data strategy, data governance, data quality and stewardship strongly preferred.
3+ years of people leadership experience.
Demonstrated experience leading digital transformation, automation, AI, machine learning, predictive analytics, or workflow optimization initiatives.
Strong understanding of commercial analytics, KPI development, data visualization, and self-service reporting tools.
Proven ability to drive innovation through technology, automation, and data-driven decision making.
Experience leading cross-functional initiatives in close partnership with Commercial IT .
Demonstrated change-management capabilities.
Exceptional executive communication and stakeholder management skills.

Nice To Haves

Experience in Specialty markets preferred.
Dermatology, Ophthalmology, or Oncology experience preferred.
Additional experience in Consulting, Managed Care, Marketing, Sales, Analytics, or Commercial Excellence preferred.

Responsibilities

Establish and drive the Commercial Operations strategy and business priorities to integrate and optimize sales processes, data, systems, and technology platforms.
Contribute to development and execution of a Commercial Operations governance and prioritization framework in order to align initiatives, investments, and resources to the highest-value commercial priorities.
Develop and maintain a multi-year Commercial Operations capability roadmap aligned to business priorities and evolving business needs.
Lead Commercial Operations readiness for new product launches, portfolio expansion and business integrations, ensuring processes, and field capabilities are positioned to support successful execution.
Support Sales Leadership in field communications, special incentive programs, and national and regional meetings.
Lead incentive compensation design, implementation, reporting, governance, and effectiveness assessments.
Oversee IC health checks to ensure accurate payouts, compliance, field trust, and operational excellence.
Provide subject matter expertise in segmentation, targeting, territory alignment, call planning, and field force sizing.
Lead CRM strategy and evolution, leveraging AI-driven insights, workflow automation, next-best-action capabilities, and advanced reporting.
Identify and prioritize business requirements for system capability enhancements that improve field productivity and user experience.
Develop and execute the Commercial Operations AI and automation strategy aligned to business priorities and measurable outcomes.
Partner with Commercial, IT, Analytics, Compliance, and external partners to identify, prioritize, AI-powered solutions, analytics, and automation capabilities that improve field effectiveness, decision quality, operational efficiency, and user adoption through, effective training, and change management.
Develop executive dashboards, KPIs, and performance management frameworks.
Establish a continuous improvement framework focused on automation and AI-enabled workflows.
Ensure effective onboarding, transfer, and termination processes for field personnel.
Oversee fleet operations and continuous improvement.
As a member of the Commercial Operations Excellence leadership team, serve as a strategic advisor to business leaders to optimize the value & impact of data, technology, and AI.