Director, Head of Collections & Recovery

Hyundai Capital • Toronto, ON

6d • Hybrid

About The Position

Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers. Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature. The Director, Head of Collections and Recovery is responsible for leading the end-to-end collections strategy and operational framework across all stages of delinquency. This role devlops and governs collections and charge-off policies, treatment strategies, and decisioning frameworks, while partnering with Portfolio Risk, Operations Excellence, IT, Compliance, and Legal to improve cures, recoveries, customer treatment, and overall portfolio performance. The position also oversees asset protection, repossession, post-charge-off recovery, performance management, and third-party vendor governance, while maintaining the forecasting, reporting, and management infrastructure needed to support sound decision-making, regulatory compliance, and execution against business objectives. This a Hybrid role with 4 days per week requirement in the office.

Requirements

• Minimum 10 or more years of management experience within the automotive finance industry
• Experience in collections required
• Bachelor’s degree in Finance, Risk, Business Administration, Economics or related fields.
• Demonstrated ability to lead large teams with a strong focus on culture, employee engagement, coaching, and creating an accountable, inclusive, and high-performing work environment.
• Strong ability to design and optimize end-to-end collections strategies across all stages of delinquency, supported by sound governance, testing discipline, and performance measurement.
• Advanced analytical skills with a strong risk mindset, including the ability to interpret delinquency trends, roll rates, cure performance, loss outcomes, and portfolio behavior to inform operating decisions.
• Deep knowledge of collections systems, predictive dialer strategy, dialer system management, IVR/contact center technologies, and omnichannel contact optimization.
• Expertise in repossession strategy, asset protection decisioning, post-charge-off recovery, deficiency balance management, and applicable collections laws and regulatory requirements.
• Proven leadership, vendor governance, and scorecard management skills, with the ability to drive accountability, improve partner performance, and lead change through process and workflow optimization.
• Strong cross-functional communication and influence skills, with the ability to work effectively with leadership, Portfolio Risk, Compliance, Legal, Technology, and Operations teams and translate complex insights into practical business actions.
• High discipline in policy documentation, controls, compliance alignment, audit readiness, and the design of new processes, workflows, and management routines that improve efficiency and execution.

Responsibilities

• Lead the end-to-end collections strategy by partnering with Portfolio Risk, Operations Excellence, IT, Compliance, and Legal to design, implement, and continuously optimize treatment paths, segmentation, contact strategies, and strategic initiatives that improve cures, recoveries, and overall operational performance.
• Develop, govern, and enhance collections and charge-off policies, procedures, controls, and decisioning frameworks to ensure operational consistency, audit readiness, regulatory compliance, and effective execution across internal teams and third-party partners.
• Oversee asset protection, repossession, recovery, and post-charge-off strategies by establishing placement logic, hardship and exception rules, recovery pathways, settlement frameworks, and provincial compliance standards that reduce loss severity and maximize net recovery outcomes.
• Build and maintain the collections management infrastructure, including forecasting and capacity models, incentive frameworks, performance dashboards, budget planning, and P&L oversight, to support staffing decisions, financial discipline, strategy validation, and executive reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Director