Director HCM & HR Digitalization

Keolis Canada•Boston, MA

2d•$160,000 - $200,000•Hybrid

About The Position

This role is responsible for developing and implementing employee digital experience vision, strategies, and roadmaps that address business needs and future growth. The Director will understand internal and external environments through research, in-depth understanding of business and employee needs, industry trends, vendor/platform capabilities, and best practices. They will build and maintain an HR digital Roadmap based on the organization’s vision, goals, and success metrics, functional area strategies, user input, target architecture, and market research. The role requires seeking out innovative solutions and collaborating with stakeholders to choose the best options. The Director will bring the voice of the business and employee into the roadmap, ensuring that features delivered are aligned with the intended business outcomes and add value to end users and meet strategic expectations. Additionally, the role involves providing high-quality Program Management for on-time delivery of product implementation and enhancements, ensuring high-quality change management and implementation plans are developed with the business, and understanding all associated workflows and impacts. The Director will be able to understand, capture, and communicate business needs to get solutions right the first time, meet with stakeholders to make communication easy and transparent regarding program/project issues and decisions, and work with IT/Digital Solutions to ensure digital change control processes are well documented and tested. They will develop and deliver budgets, operating plans, change management plans, and reports for the programs, serve as the primary point of contact for implementation activities, and work closely with cross-functional teams to meet scheduled milestones. Accurate and timely reporting of program status throughout its life cycle is essential, as is assuring HCM delivery at new Keolis contract startups in relatively short time frames. The role also includes building a strategic, best-in-class HRIS function that enables the business to drive results, leading the HRIS team to ensure services delivered and systems administration continually meet customer expectations and human resources standards, and leading continual improvement of the team's capability through strong development to industry best standards. The Director will use team and own expertise to solve organizational challenges. As a Product Owner, they will manage and prioritize the product backlog with stakeholders to ensure alignment with business needs and established roadmap practice governance, delivery, reporting, and change management. They will be the steadfast gatekeeper of the integrity of the data and structure of the HCM system, ensuring standards and common practices. Streamlining, monitoring/measuring, and enabling workflows within the me@keolis framework is also a key responsibility. The Director will interact with stakeholders with a diverse array of talents and roles to enable optimal product outcomes, ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Developing evaluation methods to assess product strengths and identify areas for improvement, and enabling and supporting the management of changes and interventions to ensure product goals are achieved are also part of the role. Analyzing and managing product risks is crucial. Finally, the role involves demonstrating progress and optimization of the platform to executives and stakeholders with Key Performance Indicators and catered data visualizations, assuring the quality of HR metrics as reported through me@Keolis, ensuring the configuration of the HCM for business acquisitions and for new contract mobilizations, and managing the HR reporting framework and reporting journey to enable the evolution of conversations in the business.

Requirements

Significant Ultipro implementation and optimization experience.
7+ years of HR experience with minimum 5 years experience in HCM implementation.
Bachelor’s degree in social sciences or technology.
Qualified program/project manager.
5+ year’s experience as an HCM Product Owner well versed in the methodologies to achieve the product’s success.
Experience in acquisition and integration of new business units.
Experience developing and executing employee communications to support technology improvements.
Knowledge of contemporary and best practice HR digitalization approaches.
Proven success in change management and continual improvement and operational effectiveness.
Demonstrated team development through high quality managerial leadership including recruitment and talent assessments, clear communication and coaching.
Cross-functional collaborator with proven ability to establish personally earned authority at all levels of the organization and leverage networks and is overall a great team player.
Exceptional customer service focus with a strong bias for action.
Strong problem-solving capabilities and ability to drive action.
High data analysis capability and ability to use date to enable consensus.
High attention to detail and strong numerical aptitude.
Managerial leadership to maintain motivated, engaged and capable team.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Process improvement certification preferred.

Responsibilities

Work with business stakeholders to develop and implement employee digital experience vision, strategies, and roadmaps that address business needs and future growth.
Understand all aspects of the internal and external environment through research efforts, in-depth understanding of business and employee needs, industry trends, vendor/platform capabilities, and best practices for servicing our customers’ digital needs.
Build and maintain an HR digital Roadmap based on the organization’s vision, goals, and success metrics, functional area strategies, user input, target architecture, and market research.
Seek out innovative solutions and collaborate with stakeholders to choose the best options to pursue.
Bring the voice of the business and employee into roadmap, ensuring that features delivered are aligned with the intended business outcomes.
Ensure implemented product features add value to end users and meet strategic expectations.
Provide high quality Program Management to ensure quality on time delivery on product implementation and enhancements.
Ensure high quality change management and implementation plans are developed with the business with all associated workflows and impacts understood and managed.
Able to understand, capture and communicate business needs to get solutions right the first time.
Meet with stakeholders to make communication easy and transparent regarding program/project issues and decisions on services.
Work with IT/Digital Solutions to ensure digital change control process are well documented and tested.
Develop and deliver budgets, operating plans, change management plans and reports for the programs.
Serve as primary point of contact for implementation activities and work closely with cross-functional teams to meet scheduled milestones.
Produce accurate and timely reporting of program status throughout its life cycle.
Assure the HCM delivery at new Keolis contract startups in relatively short time frames.
Build a strategic, best in class HRIS function that enables the business to drive results.
Lead the HRIS team and ensures that the services delivered, and the systems administration continually meet customer expectations and human resources standards.
Lead continual improvement of the capability of the team through strong development to industry best standard.
Use team as well as own expertise to solve organizational challenges.
Manage and prioritize with stakeholders product backlog to ensure alignment with business needs and established roadmap practice governance, delivery, reporting, and change management.
Be the steadfast gatekeeper of the integrity of the data and structure of the HCM system ensuring standards and common practices.
Streamline, monitor/measure and enable workflows within the me@keolis framework.
Interact with Stakeholders with a diverse array of talents and roles to enable optimal product outcomes.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Develop evaluation methods to assess product strengths and identify areas for improvement.
Enable and support management of changes and interventions to ensure product goals are achieved.
Analyze and manage product risks.
Demonstrate progress and optimization of platform to executives and stakeholders with Key Performance Indicators and catered data visualizations to what drives the stakeholders.
Assure the quality of HR metrics as reported through me@Keolis.
Ensure the configuration of the HCM for business acquisitions and for new contract mobilizations.
Manage the HR reporting framework and reporting journey to enable the evolution of conversations in the business.