Director Guest Services

Hilton Grand Vacations•Orlando, FL

6d•Onsite

About The Position

Extraordinary People, Exceptional Benefits on Day One Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the outstanding opportunities we offer to extraordinary people who join our U.S. team! Are you ready to embark on an exciting career at The Fountains Resort, located in Orlando FL? Here’s why you will love it here: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovative driven team today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Requirements

High School Diploma
Minimum 1 year of Director Level Experience
Minimum 5 years of Managerial experience
Minimum of seven years of direct front desk or front office operations experience in a hospitality environment.
With 4 years proven experience in a supervisory role within the department.
Prior cash handling and computer experience required.
Previous experience in a high-volume hotel setting
Previous experience in a large property

Nice To Haves

Bachelor's Degree
Timeshare industry experience

Responsibilities

Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
Develop and manage departmental budgets, ensuring financial targets are met.
Attends management meetings and conducts departmental meetings.
Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
Assists with owner and guest activities and recreation as required by management.
May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
Must be able to communicate/partner well with other departments such as housekeeping and maintenance to ensure a smooth operation of the resort.
Monitoring and responding to the guest comments through multiple channels