Director Guest Services

Hilton Grand Vacations • Hollister, MO

1d • Onsite

About The Position

Are you ready to embark on an exciting career at Paradise Point Resort in Hollister, Missouri, where the breathtaking beauty of the Ozarks meets exceptional guest experiences? Nestled along the serene Table Rock Lake, our resort offers a stunning backdrop for both guests and employees alike. We pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to grow. With a diverse range of opportunities in hospitality, recreation, and management, you'll find the perfect role to showcase your talents and skills. Join us and be part of a passionate team dedicated to delivering unforgettable experiences, while enjoying the unmatched benefits of working in such an inspiring and picturesque setting. Paradise Point Resort isn't just a place to work—it's a place to thrive.

Requirements

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high-volume hotel setting
• Previous experience in a large property

Nice To Haves

• Bachelor's Degree
• Timeshare industry experience

Responsibilities

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• May be required to do other duties and special projects as assigned by the Asst. General Manager and / or Resort General manager.
• Must be able to communicate/partner well with other departments such as housekeeping and maintenance to ensure a smooth operation of the resort.
• Monitoring and responding to the guest comments through multiple channels

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program
• Numerous learning and advancement opportunities
• Flexible PTO plan for managers and above
• Company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program
• A range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED