Director, Guest Arrival Operations

Circuit Of The Americas•Del Valle, TX

1d•Onsite

About The Position

The Director, Guest Arrival Operations owns the safe and profitable operation of COTALAND's Guest Arrival functions while prioritizing a frictionless experience for guests as they enter and leave the park. Reporting to the Vice President, Operations, the Director leads the leadership teams across the division's Parking and Transportation, Front Gate, and Guest Services departments and shares accountability for their performance.

Requirements

Seven or more years of progressive operations leadership in a guest-facing or high-volume operating environment, including at least three years leading other leaders.
Experience managing an operating budget and running a department based on financial and revenue focused targets.
Experience leading operations in a safety-regulated environment.
Strong knowledge of guest arrival operations, including parking and transportation, front gate, and guest services, in a theme park or comparable large venue, with the ability to balance operational demands with a positive guest and employee experience.
Experience developing supervisors and managers.
Proven ability to communicate clearly and calmly under varying operating conditions.
Must be available to work a flexible schedule including weekends, holidays, and peak operating periods.

Nice To Haves

Bachelor's degree in hospitality, business, or a related field.
Experience launching and optimizing operations for a new park, venue, or major expansion.
Familiarity with ticketing, point-of-sale, or guest management systems.
Familiarity with workforce management systems.

Responsibilities

Sets operating strategy and direction across the division's guest arrival functions to ensure high levels of guest experience and safety while balancing employee engagement and well-being.
Leads the division's management team and holds it accountable for execution.
Provides the necessary support, training, and reinforcement to ensure individual leader success while personally modeling expectations during day-to- day operation.
Maintains operating procedures and associated training while continuously looking for improvement and efficiency.
Leads operational readiness for expansions, seasonal events, and peak operating periods.
Owns the planning and execution of safety across every stage of arrival, from traffic and pedestrian flow to the security screening it partners with Security to deliver, setting the tone for guest and employee safety and ensuring compliance with applicable safety and regulatory requirements.
Partners with Finance to set and drive the division's revenue goals while maximizing guest spend across tolls, admissions, and other onsite sales.
Responsible for the division's guest satisfaction results and drives improvement from guest feedback and operational data.
Manages the division's operating budget and is accountable for its financial and revenue results.
Deploys and monitors division labor against the operating calendar and daily attendance needs.
Serves as a senior onsite leader for emergency response and high-pressure operating decisions.
Partners with operating and support departments across the park to align on daily operation and shared priorities.