Director Group Sales (Hilton Aruba and The Westerly)
About The Position
The Global Sales Team, comprising over 600 professionals worldwide, provides owners and operators with the benefits of scale, expertise, and experience. This team is dedicated to a differentiated selling platform for Hilton's brands, aiming to be the most global, integrated, and relevant salesforce in the industry to increase market share. The global sales team is recognized for its top sales performance and customer service. They conduct business in 42 languages, serving 25,000 customers in 119 countries from global offices, ensuring a deep understanding of regional needs. This role reports to the Commercial Director, supporting Hilton Aruba and The Westerly, and involves leading a sales team responsible for group sales efforts.
Requirements
- Five (5) years of hotel sales experience
- Two (2) years of supervisory experience
- Experience with geographic and vertically designated markets.
- Knowledge of the travel industry, current market trends, and economic factors.
- Skill in the delivery of sales presentations.
- Travel up to 30% of the time domestically and internationally
Nice To Haves
- Luxury Sales experience
- Proficiency with Delphi.fdc
- College degree
- Bilingual in Spanish, Papiamento, and/or Dutch
Responsibilities
- Represent the hotel by soliciting, responding to, and negotiating complex group accommodations (generally over 50 guest rooms).
- Negotiate contracts with customers and commission agreements with third-party agencies.
- Initiate the preparation of proposals and contracts to advise prospective customers for the hotel guest rooms, meeting space, date, space, and rate availability. Develop and quote prices for same.
- Implement monthly action calendar, completing plans as outlined and submitting monthly memos, evaluating plans' efficiency.
- Conduct verbal sales presentations to prospective clients. Internally promote Hilton Hotels Corporation CORE programs. Meet with and entertain clients some of which will require travel.
- Manage travel and tradeshow schedules, maintaining budgets and assessing return on activity.
- Coordinate ongoing research of the industry to detect trends and related information to develop marketing strategies. Make reasonable recommendations and contribute research and ideas to improve potential from different markets.
- Direct the solicitation efforts for sales staff while reviewing sales contracts and overseeing rate, date, and space commitments for group room sales within the hotel.
- Monitor the sales efforts of the Group Sales Department through written and verbal communication with On Property and Remote Sales Staff.
- Coordinate the staffing, training, and performance reviews for the department. Mentor and counsel staff toward improvement.
- Ensure preparation of sales, booking and projection reports, collaborate on monthly forecast and budgets.
- Solicit group sales by visitation contract, selective, invitation, entertaining, and field trip sales methods.
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services
- Crisis concierge – Offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Access free counseling and support through our Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits – Variety of health plans that keep you and your family covered
- Retirement plans
- Hilton Sales Incentive Plan (SIP)
- Company's long-term incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
