Director, Global Support Services (GSS) AI Initiatives

Ryan•Plano, TX

7d•Hybrid

About The Position

The Director, GSS (Corporate) AI Initiatives is responsible for identifying, prioritizing, and executing AI-driven initiatives across Ryan’s global corporate support functions, including Finance, Legal, Marketing, HR, and other centralized teams. This role owns a portfolio of AI initiatives from intake through delivery, ensuring efforts are focused on high-value use cases and produce measurable outcomes. The Director partners closely with functional leadership, IT, and external vendors to translate business needs into practical AI solutions, while also driving adoption and building AI capability across the organization. This is a hybrid role based in Plano, TX, with an expectation of working from the office 3–4 days per week.

Requirements

Bachelor’s degree required
10+ years of experience in strategy, transformation, analytics, or technology roles
Demonstrated experience leading cross-functional initiatives in a complex, global organization
Experience working with or implementing AI/ML or Generative AI solutions in business environments
Experience managing third-party vendors or technology partners
Ability to translate business problems into clearly defined, actionable AI use cases
Strong program and project management capabilities across multiple concurrent initiatives
Ability to work effectively across functions in a matrixed environment
Strong communication skills, including the ability to work directly with senior leadership
Experience establishing or operating an AI or digital transformation function
Familiarity with AI governance and risk considerations
Practical understanding of AI capabilities and limitations
Experience evaluating and selecting technology vendors
Ability to balance strategic prioritization with hands-on execution

Nice To Haves

advanced degree preferred
Experience in professional services or corporate support functions strongly preferred
Experience designing and delivering training or enablement programs
Experience in a global, professional services environment

Responsibilities

Lead cross-functional teams to deliver AI initiatives, including coordination across business stakeholders, IT, data teams, and external partners
Provide hands-on guidance to functional leaders and individual contributors on applying AI tools effectively in their day-to-day work
Design and coordinate AI training and enablement programs for corporate functions, including role-based training, workshops, and ongoing support
Establish a network of AI “power users” or champions within functions to accelerate adoption and scale knowledge, and lead this group through frequent meetings, ensuring creation of use cases, adoption of tracking processes, and execution of completed initiatives
Partner with leaders across Finance, Legal, Marketing, HR, and other functions to identify and prioritize high-impact AI opportunities
Establish and manage a structured intake and prioritization process for AI initiatives based on value, feasibility, and alignment with firm priorities
Serve as a practical advisor to functional teams on how AI can be applied to improve efficiency, quality, and scalability of their work
Own and manage a portfolio of AI initiatives, including business case development, prioritization, execution tracking, and value realization
Lead execution of initiatives through internal resources and/or third-party vendors, ensuring delivery against defined objectives
Evaluate, select, and manage external vendors, platforms, and tools to support AI initiatives
Define and implement a repeatable operating model for AI initiatives across corporate functions, including governance, prioritization, and delivery processes
Ensure alignment with firm standards related to data security, confidentiality, and risk management while enabling practical implementation
Track and report on outcomes, including efficiency gains, cost savings, and adoption metrics