Director, Global SMB Strategy & Growth

Microsoft•Redmond, WA

16h•$130,900 - $272,300

About The Position

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As Director, Global SMB Strategy & Growth, you will help shape how we bring that mission to life for one of our largest and most dynamic customer segments—leading the strategy, execution, and field enablement that help SMB customers grow and succeed in the AI era. This is a high-impact leadership role at the center of Microsoft’s SMB growth agenda. You will lead a team of strategy and field enablement leaders responsible for shaping near-, mid-, and long-term growth strategies, translating priorities into scalable execution, and ensuring our field and partner ecosystem are equipped to win. The role combines strategic vision, operational discipline, and people leadership to accelerate growth, deepen customer impact, and continuously improve how we go to market. You will work in close partnership with Global Channel Partner Solutions (GCPS), Global Sales and Operations (GS&O), Global Small and Medium Business (GSMB), Marketing, Finance, and Cloud Solution Architecture (CSA) teams. You will translate strategy into clear execution plans, deliver them at scale, and govern progress with discipline to drive measurable business outcomes. The Small, Medium Enterprise & Channel (SME&C) organization is more than a sales organization—it is a culture built on innovation, inclusion, and opportunity. You will join a global, high-performing, and customer-obsessed team where collaboration, continuous learning, and accountability drive both individual growth and business impact. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
Strategic execution: Ability to define and execute focused, high-impact strategies by setting clear priorities, aligning resources, and driving cross-functional collaboration to deliver revenue and market share outcomes.
Operational excellence and leadership: Ability to build and lead a lean, high-performing organization that supports complex business and go-to-market models while managing performance with discipline and consistency.
Product and technical passion: Strong passion for technology and solid understanding of Microsoft’s solution portfolio, customer use cases, and competitive landscape.
Field enablement and readiness: Deep understanding of Microsoft’s sales motions and proven ability to lead readiness and enablement efforts that equip field teams with the tools, knowledge, and confidence to execute successfully.

Nice To Haves

Experience in SMB or digital-native customer segments.
Deep understanding of the Microsoft stack across CSA offerings and products for SMB
Business acumen and ability to translate strategy into execution.
Effective communication, collaboration, and executive presence.

Responsibilities

Lead the Global SMB Envision-to-Build operating model end-to-end across strategy, planning, and optimization, ensuring clear alignment from ambition to execution and from customer insight to business results.
Lead Global SMB near and long-term strategy. Lead across key stakeholders in product marketing, CSA and SME&C to build and land SMB narrative, product truth, product positioning & strategy by customer tranche and hero go-to-market (GTM) motions.
Translate strategy into scalable execution through leading next fiscal year planning by defining priorities, operating models, governance, metrics, and execution mechanisms that create clarity, accountability, and cross-functional alignment across GSMB, CSA, GS&O, GCPS, Marketing, and partners.
Represent the GSMB perspective in SME&C and WW product strategy, shaping near-term priorities and long-term direction based on field, customer, and partner signals.
Serve as the GSMB voice into Global SME&C & CSA GTM strategy, partnering with GS&O, GCPS, and CSA leadership to drive aligned planning and landing.
Connect field insight to global strategy by synthesizing SMB signals and translating them into decisions that strengthen planning and execution.
Champion innovation and customer advocacy by serving as a senior spokesperson for Global SMB, representing the voice of the SMB customer, and evangelizing Microsoft’s SMB value proposition internally and externally with customers and partners. Bring an entrepreneurial mindset marked by adaptability, curiosity, and a bias for action.
Champion culture and inclusion by fostering a growth mindset, high standards, and an environment where every team member can thrive and do their best work.