Director, Global Product Management & Marketing

Thermo Fisher Scientific • Madison, WI

2d • $176,000 - $255,000 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are seeking a strategic, commercially driven leader to serve as Director, Global Product Management & Marketing for the Global Service and Support organization within Thermo Fisher Scientific’s Life Sciences Solutions Group. This leader will own the integrated growth agenda for GSS across service portfolio strategy, product management, market development, and global marketing. The role is accountable for translating service strategy into measurable commercial outcomes, including service revenue growth, contract penetration, renewal performance, value-added services adoption, campaign ROI, customer value, and margin expansion. The ideal candidate is a service growth leader who can direct through strong functional leaders, connect strategy to outcomes, and build a scalable growth engine across a global, matrixed organization.

Requirements

• 10+ years of progressive experience in product management, marketing, and/or market development.
• Demonstrated success leading through functional leaders in a large, complex, global, matrixed organization.
• Strong understanding of service business models, including service contracts, customer support, field service, technical support, or value-added services.
• Proven ability to develop, commercialize, and scale offerings that drive revenue growth, margin expansion, customer value, and repeatable adoption.
• Strong commercial acumen, including pricing, segmentation, funnel management, sales enablement, renewal improvement, value proposition development, and installed-base monetization.
• Demonstrated ability to use data, customer insights, market intelligence, financial analysis, and business performance metrics to shape strategy and drive execution.
• Excellent executive communication, stakeholder management, influencing, financial, and talent leadership skills.

Nice To Haves

• MBA or advanced degree in business, marketing, science, engineering, or related field.
• Experience in life sciences, diagnostics, analytical instruments, biotechnology, laboratory services, healthcare, medtech, industrial technology, enterprise software, semiconductor equipment, aerospace, or other technical B2B service environments.
• Experience with funnel velocity discipline, sales enablement, digital service models, remote support, predictive maintenance, AI-enabled workflows, automation, or customer self-service.
• Global experience across North America, Europe, China, and emerging markets, including regulated, scientific, technical, or mission-critical customer environments.

Responsibilities

• Lead the annual and long-range GSS growth agenda, using customer insights, install base analytics, market trends, competitive intelligence, and regional input to define priorities, investment choices, and execution plans.
• Own global service portfolio strategy, including lifecycle management, roadmap prioritization, new offering development, launch readiness, pricing logic, profitability, and retirement decisions.
• Ensure service offerings have clear target segments, value propositions, commercial actions, operational readiness, margin expectations, and measurable business impact.
• Align global marketing, regional market development, product management, and service sales around prioritized campaigns, target segments, customer narratives, and measurable growth plays.
• Establish KPIs and operating rhythms that connect campaign activity, pipeline quality, sales execution, renewal performance, service revenue growth, customer adoption, and margin impact.
• Lead and develop functional leaders across Product Management, Global Marketing / Regional Market Development, Market Development Strategy, and Marketing Operations.
• Build an integrated operating model with clear decision rights, performance metrics, operating cadence, and accountability across the GSS growth organization.
• Influence across a global matrix, partnering with service sales, regional service leaders, business unit leadership, finance, operations, technical support, IT, legal, and regulatory teams.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Director