Director, Global Procurement - Technology, AI & Contact Center

Expedia•Seattle, WA

8d•$207,500 - $332,000

About The Position

The Director, Global Procurement for Technology, AI & Contact Center will lead sourcing strategy, contracts, and vendor relationships for Expedia Group’s Technology, AI, and Contact Center categories, overseeing approximately $1 billion in annual spend. The role is part of the Global Procurement & AP leadership team and partners with senior leaders in Technology, Customer Service, Finance, and Legal to modernize procurement and deliver business value. The position sets multi-year category strategies and roadmaps, negotiates strategic agreements, manages vendor partnerships, and sponsors transformation initiatives involving procurement tools, AI, and new operating models. It also champions agentic AI and automation in sourcing, represents Global Procurement & AP with business leaders, and develops managers and senior individual contributors through goal-setting, coaching, and leadership development.

Requirements

Deep category expertise in technology, software, cloud, AI, or contact center sourcing.
A record of delivering measurable savings, vendor innovation, and risk reduction.
Proven strategic category management experience, including building stakeholder communities, multi-year roadmaps, and category strategies, and delivering meaningful financial returns such as savings, cost avoidance, or revenue.
Proven ability to negotiate large, complex agreements and manage strategic vendor relationships.
Experience leading high-performing teams as both a line manager and a subject authority.
Ability to put innovative ideas into practice using AI and automation in sourcing, negotiation, and contract workflows, in partnership with data, process excellence, and agentic frameworks.
Advanced leadership and decision-making skills, strong communication and influence with senior executives, and ability to demonstrate adaptive leadership in a rapidly changing environment.
Bachelor’s degree or equivalent experience.
8+ years of experience, substantially including people management.

Responsibilities

Set multi-year category strategies for Technology, AI, and Contact Center spend, delivering savings, cost avoidance, working capital improvements, and margin expansion.
Sponsor and guide transformation initiatives involving tooling, AI enablement, and new operating models, with documented business outcomes.
Lead negotiations for strategic contracts and partnerships, including AI agreements, and manage contract terms, risk, and renewals.
Build relationships with senior stakeholders and strategic vendors, and drive 360-degree vendor decision-making.
Translate enterprise strategy into clear category strategies and roadmaps, and explain trade-offs to executives.
Role model and champion agentic AI, automation, and emerging autonomous workflows in sourcing.
Build and develop a capable team of managers and senior individual contributors through goal-setting, coaching, and leadership development.
Represent Global Procurement & AP with Finance, Legal, Technology, and business leaders, helping shape the function’s priorities and measures of success.