Director, Global Process Owner – Quote-to-Cash

MongoDB•Austin, NY

3h•Hybrid

About The Position

MongoDB is seeking a Director, Global Process Owner (GPO) – Quote-to-Cash to serve as the single-threaded owner of the company’s end-to-end Quote-to-Cash process architecture across Cloud, Enterprise Advanced (EA), and Professional Services. This role is responsible for designing and governing scalable, durable Quote-to-Cash processes that support MongoDB’s evolving business models, product offerings, and global growth. The Director, GPO – Quote-to-Cash establishes global process standards, resolves design tradeoffs across functional pillars, and ensures Finance processes scale efficiently as transaction complexity and volume increase. This leader acts as Finance’s primary process design partner to IT, Product, Engineering, Deal Strategy, and Go-to-Market teams, ensuring that new products, monetization models, and operational workflows are implemented in a controlled and scalable manner. Importantly, this role does not run the close or manage transactional accounting or operational processing teams. Instead, the role focuses on long-term process architecture, operating model design, and structural simplification across the Quote-to-Cash ecosystem. The ideal candidate combines deep understanding of Quote-to-Cash processes with strong systems thinking, operational design capability, and cross-functional influence in a high-growth public-company environment. We're looking to speak with candidates based in New York City or Austin for our hybrid working model.

Requirements

10+ years of experience in Quote-to-Cash, Revenue Operations, Revenue Accounting Operations, Finance Transformation, or related functions
Deep understanding of end-to-end Quote-to-Cash workflows in a SaaS or consumption-based business model
Proven experience designing and scaling global operational processes in a high-growth public-company environment
Strong cross-functional leadership skills with experience influencing Product, Engineering, IT, Finance, and GTM organizations
Demonstrated ability to resolve complex operational tradeoffs and drive organizational alignment

Nice To Haves

Experience supporting cloud or usage-based monetization models
Experience leading enterprise-scale process transformation initiatives
Familiarity with revenue accounting and billing operational requirements under ASC 606
Experience operating in complex multi-system environments

Responsibilities

End-to-End Quote-to-Cash Process Ownership: Serve as the single global owner of MongoDB’s Quote-to-Cash process architecture across: Cloud / consumption-based offerings, Enterprise Advanced (EA), Professional Services
Define and maintain globally consistent process standards, governance models, and design principles across the Quote-to-Cash lifecycle
Ensure process decisions are scalable across evolving products, pricing models, geographies, and routes to market
Process Architecture & Operating Model Design: Design scalable end-to-end workflows spanning: Deal structure and approvals, Order flows, Billing and invoicing, Revenue-impacting operational workflows, Customer lifecycle transitions and renewals
Identify structural inefficiencies, fragmented ownership models, and manual dependencies across the Quote-to-Cash ecosystem
Drive simplification and standardization efforts that reduce operational complexity and improve scalability
Cross-Functional Governance & Tradeoff Resolution: Act as Finance’s primary design partner to: IT and Finance Systems, Product and Engineering, Deal Strategy and Go-to-Market Operations, Revenue Accounting and Order-to-Cash
Resolve cross-functional tradeoffs between process scalability, customer experience, operational efficiency, and control requirements
Establish governance mechanisms for prioritizing and evaluating Quote-to-Cash process changes
New Products & Monetization Models: Lead the operational process design for new products, pricing constructs, and monetization models
Ensure new revenue motions are operationally supportable before launch and can scale without disproportionate manual intervention
Partner with Technical Revenue Accounting and operational teams to ensure process flows support accounting, billing, and reporting requirements
Transformation & Continuous Improvement: Build and maintain a multi-year Quote-to-Cash transformation roadmap aligned with company growth objectives
Drive initiatives focused on: Reducing manual intervention, Improving workflow automation, Clarifying ownership boundaries, Increasing operational scalability
Establish process metrics and governance frameworks to measure process health and organizational efficiency