Director, Global Privacy

Manulife • Waterloo, ON

1d • CA$118,300 - CA$168,300 • Hybrid

About The Position

The Privacy compliance function is responsible for helping to ensure regulatory compliance effectiveness throughout Manulife by developing compliance programs, standards, and practices, and facilitating the implementation and accountability of these programs, standards, and practices. The Director, Global Privacy, reports to the Deputy Global Chief Privacy Officer and is tasked with providing advice, guidance, management and monitoring of the global privacy program.

Requirements

• Detail-oriented, motivated, problem solver, and critical thinker
• Undergraduate degree or equivalent in a related area of study
• 8+ years as a compliance professional or field with transferrable skills and knowledge
• Excellent Microsoft 365 skills
• Advanced understanding of regulations, legislative processes, technology and related risks, AI (including GenAI)
• Ability to manage highly complex matters with minimal supervision
• Excellent interpersonal skills who can interact with employees of all levels and across timezones and jurisdictions
• Ability to anticipate, monitor and manage privacy risks
• Strong project management skills with an ability to understand business strategies and their risk implications, analyze complex situations, reach appropriate conclusions, manage competing priorities, and make value-added and practical recommendations
• Excellent oral and written communication skills
• Strong team player, achievement oriented; works well to establish and maintain collaboration across timezones and jurisdictions

Nice To Haves

• A master’s degree or relevant certifications (e.g., CIPP, CIPM)
• Understanding of corporate organizational structures and Canadian regulatory environment.
• Experience interacting with regulators and auditors
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.

Responsibilities

• Developing and maintaining program documents, processes, and workflows to support the ongoing adoption of the global privacy program across Manulife’s businesses.
• Leading the management of privacy issues as they arise, including working with Privacy Legal Counsel, Chief Privacy Officers, and Chief Compliance Officers as appropriate.
• Providing guidance and oversight on Privacy Risk Management (acting as Line 2) to help ensure compliance with privacy regulatory requirements and Company policies.
• Support Key Risk Audit preparation, periodic reporting, process improvements, and facilitate change management, as required.
• Prepare regular privacy reporting and updates to various stakeholders
• Support the preparation, review and presentation of compliance materials for governance committees
• Work closely with other oversight functions to align / integrate privacy assessments and requirements with their activities, where applicable
• Review enterprise privacy testing activities (including test plans, results, and remediation activities)
• Ensure privacy training activities are conducted for employees
• Perform privacy oversight and challenge of business functions and activities
• Support implementation and continuous improvement of the enterprise privacy operating model

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Director