Director, Global Operations Transformation

Royal Bank of Canada•Toronto, ON

1d•Onsite

About The Position

Join RBC Global Asset Management as Director, Global Operations Transformation, leading the strategic direction and modernization of our global operations infrastructure. This critical leadership role drives GAM towards its target state through Order Management platform modernization, Middle Office transformation, and a globalized operating model. You’ll lead transformational initiatives that enhance operational excellence, optimize end-to-end workflows, and deliver measurable business value across our global operations ecosystem, with key accountability for our Trade Order Management Systems and broader operations ecosystem.

Requirements

Minimum 12-15 years of experience in investment operations, trading operations, or front office technology roles with direct exposure to Order Management Systems and Middle Office platforms
Deep expertise in Order Management Systems (Charles River preferred) and Middle Office platforms across multiple asset classes including equities, fixed income, derivatives, and alternatives
Proven track record leading large-scale transformation programs (>$5M budget, multi-year duration, cross-functional teams) with demonstrated business impact
Experience managing global platforms across multiple regions, time zones, and regulatory jurisdictions with strong cross-cultural collaboration skills
AI competency and experience leveraging emerging technologies for operational automation and efficiency

Nice To Haves

Vendor management experience including contract negotiation, SLA management, and strategic partnership development with enterprise software providers
Experience with adjacent platforms in the investment, funds & portfolio operations ecosystem such as Eagle Accounting, SimCorp Dimension, or other portfolio management systems
Experience with Agile/Scrum methodologies and product management frameworks for technology delivery

Responsibilities

Lead the global Operations Transformation and multi-year roadmap including platform evolution for global Trade Order Management, Middle Office, Data Management and Back-Office aligning strategic vision with GAM’s business strategy, workflows, and regulatory requirements
Set up and drive the Order Management & Middle Office Transformation Program Steering Committee, harmonize governance, priorities, and resource allocation across North America, UK, and APAC
Manage the enhancement backlog and change programs, balancing strategic initiatives with operational stability while coordinating major releases and upgrades
Ensure global Trade Order Management platform performance, stability, and scalability through proactive monitoring, integration management with upstream/downstream systems, and automation opportunities
Define and track platform KPIs including user adoption, straight-through processing rates, operational efficiency gains through use of AI or otherwise, and ROI through quarterly business reviews
Build trusted partnerships with Investment Teams, Operations, Technology, and Data Management to translate business needs into platform solutions
Manage strategic vendor relationships, ensuring roadmap alignment, platform innovation, and optimal business value realization
Lead by influence, and drive success through goal setting, performance management, and change management support