Director, Global Mobility Services

Scotiabank • Toronto, ON

4d • Onsite

About The Position

Scotiabank’s Global Technology Enterprise Platforms (GTEP) – Employee Digital Experience (EDX) manages the Bank’s employee digital footprint, strategy & roadmap, and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth. We lead efforts around performance, optimization and innovation, capability planning, resource/financial management, contract management, and transparency in support of a world class employee experience.

The Director, Global Mobility Services is responsible for leading the enterprise-wide strategy, governance, and operational management of mobile device and mobility services across the organization. This role oversees the lifecycle management of corporate and employee-enabled mobile technologies including smartphones, tablets, mobile connectivity services, and mobility platforms across all supported regions globally. This includes ownership of the global mobility roadmap, employee mobility experience, and modernization initiatives focused on simplifying device onboarding, support, replacement, and retirement processes.

The role is accountable for driving simplification, standardization, and modernization of the enterprise mobility environment through global carrier management, lifecycle governance, vendor oversight, operational optimization, and mobility transformation initiatives. This includes developing scalable mobility strategies, optimizing operational costs, improving employee experience, and ensuring mobility services are delivered securely and consistently across regions.

Requirements

• University degree in Business, Supply Chain, Information Technology, or related discipline.
• 8–10+ years of experience in vendor management, supplier governance, sourcing, procurement support, or technology operations.
• Strong understanding of mobile lifecycle management including provisioning, deployment, refresh, inventory governance, support models, and retirement processes
• Experience managing large-scale global mobility environments including smartphones, tablets, carrier services, and enterprise mobility operations
• Strong understanding of enterprise mobility models including BYOD, corporate-enabled, mobile security, mobile application management, and endpoint compliance practices
• Experience managing global wireless carriers, telecom providers, OEMs, and managed service partners across multiple regions and countries
• Strong executive communication, stakeholder management, financial analysis, and relationship management capabilities.

Responsibilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
• Define and maintain the enterprise-wide mobility strategy, standards, policies, and operating model across all supported regions.
• Establish governance frameworks for mobile device lifecycle management, carrier management, BYOD/ & corporate-owned models, compliance, and operational reporting.
• Drive standardization and simplification of global mobility services, device offerings, carrier relationships, and operational processes.
• Lead mobility modernization initiatives focused on scalability, employee experience, operational efficiency, and security alignment.
• Define and maintain multi-year mobility roadmap aligned to enterprise priorities, workforce needs, security requirements, and technology modernization objectives
• Oversee global mobility operations including provisioning, deployment, employee onboarding, refresh, carrier management, inventory oversight, and device lifecycle activities.
• Ensure mobility services are delivered consistently across global regions while balancing local operational, regulatory, and business requirements.
• Monitor service performance, operational health, mobility KPIs, inventory utilization, and lifecycle reporting metrics.
• Lead continuous improvement initiatives focused on enhancing employee experience, reducing service friction, improving fulfillment and replacement experiences, and increasing operational efficiency
• Oversee vendor performance, carrier contracts, service quality, SLA management, and operational escalations.
• Lead forecasting, budgeting, and financial management activities related to enterprise mobility services.
• Partner with Procurement and Finance teams on sourcing strategies, vendor evaluations, contract negotiations, and commercial optimization initiatives.
• Provide leadership oversight for lifecycle tooling and platforms including ServiceNow asset management workflows, automation, catalog management, and reporting capabilities.
• Drive automation opportunities across provisioning, refresh, asset reconciliation, and inventory management processes.
• Partner with engineering and platform teams to enhance lifecycle capabilities and employee self-service experiences.
• Lead and develop a globally distributed mobility services organization.
• Partner with senior technology and business stakeholders to align mobility services with enterprise priorities and workforce requirements.
• Foster a culture of accountability, collaboration, operational excellence, innovation, and continuous improvement.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director