Director, Global Loyalty, Platform Management

Mastercard•O'fallon, MO

22h•$156,000 - $265,000•Onsite

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. About the Role: Responsible for developing and executing platform product capabilities that support the growing demands of Mastercard’s Global Loyalty business. Drives the enhancement of existing platforms and the delivery of new features in response to business needs, market opportunities, and technology trends. Translates business requirements and customer experiences into clear product features and functional requirements that inform the platform roadmap. Works closely with Product Owners, Developers, UX designers, and internal stakeholders to define, build, and deliver high-quality solutions. Accountable for supporting platform performance, reliability, and continuous improvement.

Requirements

Experience operating in a matrixed environment, collaborating across Product, Engineering, and Operations teams
Demonstrated ability to independently manage product execution across a defined scope or platform area
Experience applying data-driven decision-making and continuous improvement practices in product delivery
Experience leading and developing product talent, including individual contributors and early-tenure managers
Ability to communicate effectively with a range of stakeholders, including peers and senior leaders
Experience translating customer feedback and business needs into actionable product requirements
Exposure to go-to-market planning and supporting product launches or enhancements
Experience driving end-to-end ownership of product features or platform components
Practical application of Agile methodologies, backlog management, and product lifecycle processes
Consulting & Strategic Judgement
Customer Needs and Insights
Design Thinking Approach
Go-To-Market
Product Performance and On-Going Management
Product Strategy
User Experience
Business Acumen
Commercial Focus
Global Perspective
Innovation and Thought Leadership
People Leadership
Stakeholder Influence

Responsibilities

Drive data-informed product outcomes at the product or capability level by monitoring key performance indicators and continuously improving product performance
Contribute to the development and execution of product vision, strategy, and roadmap across one or more platform areas, aligning to broader program objectives
Decompose business requirements into well-defined features, epics, and user stories that support Agile delivery and high-quality execution
Partner closely with Product Owners, Engineering, and UX to ensure clarity of requirements, efficient delivery, and strong end-to-end product outcomes
Apply product management best practices across the product lifecycle (e.g., Agile delivery, backlog management, product readiness) to ensure consistent execution
Support go-to-market readiness and operational deployment by working cross-functionally with Delivery, Operations, and servicing teams
Champion a user-centric, data-driven approach, incorporating customer insights and “test and learn” methodologies to continuously improve the product experience
Engage with internal stakeholders and Voice of Customer channels to identify product opportunities and address friction points
Understand and apply Software Development Lifecycle (SDLC) practices to ensure effective collaboration with engineering teams and delivery of high-quality software
Lead and develop a team of product managers and/or product management-technical (PMT) resources, providing coaching, prioritization guidance, and performance feedback
Build strong cross-functional relationships to ensure alignment across Product, Technology, and Business teams
Contribute to clear and concise communications for stakeholders and leadership on product progress, risks, and outcomes
Ensure consistent documentation and knowledge management practices to support scalability and operational efficiency

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement