Director, Global Customer Training

Revalize•Remote, UNITED STATES

10d•$120,000 - $145,000•Remote

About The Position

The Director, Global Customer Training leads a revenue-generating training organization responsible for designing, delivering, and continuously improving customer education across Revalize's software product portfolio. This role owns the full training lifecycle — from curriculum strategy and content development to delivery operations, team management, and financial performance — across a globally distributed team spanning the US and Germany.

Requirements

10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
Demonstrated experience managing a training function with revenue responsibility
Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
Experience managing globally distributed teams across time zones and cultures
Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
Comfort with data: reporting, pipeline analysis, and operational metrics

Nice To Haves

B2B SaaS or enterprise software industry background strongly preferred

Responsibilities

Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles
Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction
Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content
Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough
Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders
Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development
Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity
Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities