Director, Global Client Strategy & Experience

Apollo Mission Critical Engineering•Atlanta, GA

2d•Remote

About The Position

Apollo is a Mission-Critical Infrastructure Engineering, Construction, Commissioning, and Operations Support Services Company. We serve mission-critical industries globally with commissioning, emergency response, operations support, and owner's representative services. Apollo is currently executing projects in multiple states in the United States, in Canada and Brazil. Since our inception, we have built a commissioning firm based on trust, one relationship at a time. We hire the best people who can handle critical systems, love challenges, and thrive in a dynamic environment. We focus on understanding each client's needs and are relentless in meeting them. Position Summary The Director, Global Client Strategy & Experience is responsible for strengthening the connection between client relationships, operational execution, business development, marketing, recruiting, safety, and executive leadership. This role serves as a senior cross-functional leader responsible for ensuring that Apollo’s client commitments, marketing messages, business development efforts, and delivery capabilities remain aligned. The Director will help translate client needs into operational priorities, support service quality improvements, elevate client communication, and provide leadership with actionable feedback from the market. The role is designed for a relationship-driven, execution-focused leader who understands that client experience in mission-critical environments depends on more than strong project delivery. It requires clear communication, disciplined follow-through, operational readiness, safety alignment, workforce planning, and consistent representation of Apollo’s value in the market. The ideal candidate will bring strong business judgment, executive presence, client-facing confidence, and the ability to work across departments to improve how Apollo wins work, delivers work, communicates value, and builds long-term client partnerships.

Requirements

Bachelor’s degree in Business, Construction Management, Engineering, Communications, Marketing, or a related field preferred.
5+ years of experience in client success, account management, business development, operations, marketing, strategic partnerships, or client-facing leadership roles.
Experience in data centers, mission-critical infrastructure, commissioning, construction, engineering services, technical services, or related industries strongly preferred.
Strong understanding of how client relationships, project delivery, workforce planning, safety, and business development connect in a service-based technical business.
Proven ability to build trust with senior client stakeholders, internal leaders, project teams, and external partners.
Experience supporting or leading client presentations, business development meetings, proposal content, account reviews, and executive-level communication.
Strong communication, writing, presentation, and stakeholder management skills.
Ability to translate technical and operational information into clear business language.
Strong organizational skills with the ability to manage multiple priorities across clients, departments, and markets.
Ability to operate effectively in fast-paced, high-accountability environments.
Willingness to travel for client meetings, project visits, conferences, and market engagement activities.
Successful background check, including pre-employment drug screening
US citizens, permanent residents or any candidate with eligibility to work in the US

Nice To Haves

Established relationships within the data center, commissioning, construction, hyperscale, colocation, or mission-critical infrastructure sectors.
Experience working with hyperscale owners, colocation providers, general contractors, design teams, trade partners, or owner’s representatives.
Experience with internal communications, external marketing, proposal development, sales enablement, or brand positioning.
Familiarity with CRM systems, proposal tracking, account planning, marketing calendars, or business development reporting.
Experience supporting workforce development, recruiting campaigns, safety communications, or employer branding.
Strong executive presence, sound judgment, and ability to influence across teams without direct authority.
Ability to identify operational issues, communicate them constructively, and help drive practical improvements.

Responsibilities

Serve as a senior point of contact for key client relationships across data center commissioning, construction support, operations support, and mission-critical infrastructure engagements.
Build and maintain trusted relationships with client stakeholders, general contractors, owner representatives, trade partners, commissioning teams, and internal project leadership.
Lead regular client check-ins, project reviews, relationship touchpoints, and post-engagement follow-ups to assess satisfaction, identify concerns, and uncover future opportunities.
Help ensure that client expectations are clearly understood, documented, communicated, and addressed by the appropriate internal teams.
Support escalation management by coordinating with operations, safety, project leadership, and executive leadership to resolve client concerns quickly and professionally.
Identify recurring client issues, communication gaps, service delivery challenges, and improvement opportunities across active and completed projects.
Develop client account plans for priority customers, including relationship mapping, service history, engagement cadence, client priorities, growth opportunities, and risk areas.
Help strengthen client retention, repeat business, referrals, and long-term partnership development.
Serve as a bridge between client relationships, operations, marketing, recruiting, safety, and executive leadership.
Ensure that business development activity, marketing messages, client commitments, and operational delivery capabilities remain aligned.
Work closely with operations leadership to understand project capacity, delivery constraints, workforce needs, scheduling risks, and client expectations.
Partner with recruiting and workforce leadership to communicate upcoming client demand, resource needs, regional growth priorities, and talent gaps.
Coordinate with safety leadership to ensure client-facing communication reflects Apollo’s safety standards, field expectations, and compliance priorities.
Provide executive leadership with structured feedback on client sentiment, market conditions, competitive activity, project risks, service quality, and growth opportunities.
Help turn market feedback and client needs into practical internal action plans.
Support process improvements related to client communication, account management, proposal support, marketing content, internal reporting, and service delivery alignment.
Mentor and support team members involved in client success, business development, marketing, communications, recruiting, or partnership activities as the function grows.
Support business development efforts by identifying opportunities for new work, expanded scope, repeat engagements, and strategic partnerships.
Partner with leadership to develop and maintain a pipeline of client opportunities across commissioning, construction support, retrofits, emergency response, operational readiness, owner’s representative services, and consulting support.
Help qualify opportunities by assessing client needs, Apollo’s delivery capabilities, resource availability, relationship strength, and strategic fit.
Support proposal strategy, RFP responses, client presentations, pursuit planning, and business development follow-up.
Gather client and market intelligence to inform pricing strategy, service offerings, geographic expansion, and account growth priorities.
Coordinate with operations to ensure proposed scopes, timelines, staffing assumptions, and service commitments are realistic and executable.
Help convert strong client relationships into repeat business, referrals, long-term agreements, and broader strategic partnerships.
Represent Apollo at client meetings, industry events, networking forums, conferences, community events, and strategic partnership discussions.
Partner with marketing and leadership to ensure Apollo’s internal and external messaging accurately reflects the company’s capabilities, values, delivery standards, and client experience.
Support the development of external marketing materials, including capability statements, client presentations, case studies, project profiles, proposal content, website copy, LinkedIn content, newsletters, and event materials.
Translate Apollo’s technical services and project experience into clear client-facing value statements.
Work with operations and project teams to identify success stories, project milestones, client outcomes, lessons learned, and field execution highlights that can be used in marketing and business development efforts.
Support internal marketing and communications by helping share project wins, company updates, client success stories, safety achievements, recruiting priorities, and workforce development initiatives.
Help ensure employees understand Apollo’s service offerings, client base, market position, and growth priorities.
Coordinate messaging across business development, marketing, recruiting, safety, operations, and executive leadership to reduce inconsistency and improve organizational alignment.
Support employer branding by helping communicate Apollo’s culture, career opportunities, technical excellence, and field leadership.
Work with operations and project leadership to identify ways to improve communication, client reporting, issue tracking, onboarding, closeout, and post-project follow-up.
Support the development of repeatable client success processes, including account reviews, satisfaction checks, escalation workflows, project feedback loops, and lessons-learned reporting.
Help identify gaps between what clients expect and what Apollo is currently positioned to deliver.
Provide recommendations to leadership on service improvements, resource planning, communication standards, account management practices, and client experience enhancements.
Track recurring themes across clients, projects, and markets to help Apollo improve delivery consistency.
Support internal coordination for high-priority pursuits, strategic clients, complex projects, and regional growth initiatives.
Promote a culture of accountability, responsiveness, professionalism, and operational excellence across client-facing activities.
Develop and maintain relationships with general contractors, trade partners, design firms, vendors, consultants, community organizations, workforce partners, and industry groups.
Identify partnerships that support business development, recruiting, workforce development, market access, client engagement, or service expansion.
Support Apollo’s participation in conferences, client events, trade associations, community programs, workforce outreach, and industry forums.
Help evaluate which partnerships provide meaningful commercial, operational, or brand value.
Track partnership activity, engagement outcomes, client introductions, and business development impact.
Strengthen Apollo’s visibility and credibility in priority data center markets.