Director, Client Experience

Weil, Gotshal & Manges LLP•New York, NY

5d•$295,000 - $305,000

About The Position

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm. Lead the Firm's client experience and events strategy, overseeing all phases of the project from initial concept and client approach strategy to event follow-through and ROI evaluation, in order to strengthen relationships, support business development objectives, and elevate Weil's brand. Partner closely with firm leadership, Business Development, and attorneys to deliver measurable business outcomes and differentiated market positioning. This role will have specific oversight on expense management and budgeting, as well as management, mentorship and professional development of the team.

Requirements

Minimum 10+ years event planning experience in corporate/professional services firm.
Management and development of dynamic team – including manager level professionals
Must possess positive attitude and the ability to work well with and motivate partners, associates and staff.
Ability to multi-task and manage under extremely stressful situations and deadlines.
Detail-oriented with exceptional project management skills.
Independent worker who takes initiative and exhibits excellent time management skills.
Excellent interpersonal and communication skills; exhibit appropriate demeanor with clients, partners and staff.
Strong writing skills
Tech-forward expertise, with knowledge of established and or next generation platforms, vendors, and software that improve event management
Proficient in Microsoft Office suite.
Exhibits thoughtful and sound judgment in problem solving and relationship management.
Experience using databases and CRM tools to support business development activities.

Responsibilities

Envision, plan and direct client-focused/external business development events including cocktail receptions, closing dinners, and premium sports sponsorships, as well as developing premium and unique experiences for client entertainment including theater, concert events, sporting events, etc.
Serve as the firm's thought leader on client experience trends, identifying innovative approaches and emerging opportunities to differentiate the Firm in the marketplace.
Oversight and critical analysis of all client development and expenses – including the annualized budgeting and analysis of ROI/yield on events (working with BD team, as appropriate)
Active partnering with partners to guide and manage their expectations throughout the life of the event cycle, including a detailed postmortem identifying BD action items, as well as analysis and recommendations re whether to do event again and what, if anything, could be improved
Collaboration with the Business Development team to understand client expectations and plan out a 360-degree view of the client relationship and experience
Lead, mentor, and develop a six-person Events team, fostering a culture of service excellence, accountability, innovation, and continuous professional growth.
Collaborate with other departments to coordinate firm-wide events for their groups, including pro bono, diversity and associate orientation-related meetings and events.
Act as a liaison with clients who will be using our facilities for their events.
Manage vendor relationships with restaurants, florists, hotels, catering, etc.
Identify, onboard, and implement promising new and/or established technology, including AI-related tools, to streamline event administration (e.g., online registration forms, budgeting, client relationship management information, etc.).