Director, General Manager, Katella Commons
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold The General Manager is responsible for the day-to-day operational leadership of Katella Commons. This role oversees guest experience, building operations, common area operations, operational systems, technology platforms, safety and compliance programs, loading dock operations, contract service coordination, and overall facility readiness. The General Manager serves as the primary operational leader of the property and works closely with the Vice President, Katella Commons, Director of Real Estate Operations, Director of Bar Operations, Property Management, and district support teams to ensure a seamless guest and operator experience.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, Event Management, or related field
- 8+ years of experience in hospitality, food hall, multi-unit, or mixed-use operations
- Strong leadership presence with the ability to manage complex, multi-layered environments
- Experience overseeing both guest-facing operations and back-of-house coordination
- Proven ability to lead teams, manage conflict, and drive operational performance
- Strong organizational, communication, and problem-solving skills
- Bachelor’s Degree
- 8+ Years Experience
Nice To Haves
- Experience in high-volume or multi-concept environments preferred
Responsibilities
- Support the GM in establishing the operational structure of the Market Hall, including staffing models, service standards, and execution frameworks
- Partner with the Director of Real Estate Operations to coordinate building readiness, vendor setup, and shared service infrastructure
- Oversee onboarding processes for culinary partners and internal teams, ensuring alignment with operational standards and expectations
- Assist in developing SOPs across guest experience, tenant coordination, service flow, and daily operations
- Participate in walkthroughs, operational readiness assessments, and soft opening execution
- Support development of operational plans, staffing models, and service standards
- Coordinate operational readiness activities, testing, commissioning, and turnover
- Assist with implementation of technology systems, POS infrastructure, kiosks, and operational platforms
- Develop SOPs, emergency procedures, opening checklists, and training materials
- Participate in soft opening planning and execution
- Lead daily operations of Katella Commons
- Maintain hospitality, cleanliness, safety, and service standards throughout the property
- Serve as the primary escalation point for operational issues
- Coordinate guest flow, common area operations, and operational execution
- Ensure all departments operate cohesively to support the guest experience
- Oversee operational systems including Oracle Simphony, AppSuite, kiosks, reporting tools, and related platforms
- Coordinate implementation, training, troubleshooting, and vendor relationships
- Ensure operational data and reporting systems are functioning effectively
- Coordinate janitorial, security, landscaping, waste, pest control, and maintenance service providers
- Oversee loading dock operations and operational logistics
- Partner with Property Management and Engineering teams on maintenance and facility needs
- Support life safety programs, emergency preparedness, and operational compliance
- Lead supervisors and operational staff
- Conduct coaching, performance reviews, and development planning
- Foster a culture of accountability, teamwork, hospitality, and continuous improvement
- Support operational budgeting, forecasting, labor planning, and cost control
- Monitor operational KPIs and identify opportunities for improvement
- Drive operational efficiency while maintaining service quality
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What This Job Offers
Job Type
Full-time
Career Level
Director
