Director, General Manager, Katella Commons
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, Event Management, or related field
- 8+ years of experience in hospitality, food hall, multi-unit, or mixed-use operations
- Strong leadership presence with the ability to manage complex, multi-layered environments
- Experience overseeing both guest-facing operations and back-of-house coordination
- Proven ability to lead teams, manage conflict, and drive operational performance
- Strong organizational, communication, and problem-solving skills
- Experience in high-volume or multi-concept environments preferred
- Education – Bachelor’s Degree
- Experience Required - 8+ Years
Responsibilities
- Support the GM in establishing the operational structure of the Market Hall, including staffing models, service standards, and execution frameworks
- Partner with the Director of Real Estate Operations to coordinate building readiness, vendor setup, and shared service infrastructure
- Oversee onboarding processes for culinary partners and internal teams, ensuring alignment with operational standards and expectations
- Assist in developing SOPs across guest experience, tenant coordination, service flow, and daily operations
- Participate in walkthroughs, operational readiness assessments, and soft opening execution
- Support development of operational plans, staffing models, and service standards
- Coordinate operational readiness activities, testing, commissioning, and turnover
- Assist with implementation of technology systems, POS infrastructure, kiosks, and operational platforms
- Develop SOPs, emergency procedures, opening checklists, and training materials
- Participate in soft opening planning and execution
- Lead daily operations of Katella Commons
- Maintain hospitality, cleanliness, safety, and service standards throughout the property
- Serve as the primary escalation point for operational issues
- Coordinate guest flow, common area operations, and operational execution
- Ensure all departments operate cohesively to support the guest experience
- Oversee operational systems including Oracle Simphony, AppSuite, kiosks, reporting tools, and related platforms
- Coordinate implementation, training, troubleshooting, and vendor relationships
- Ensure operational data and reporting systems are functioning effectively
- Coordinate janitorial, security, landscaping, waste, pest control, and maintenance service providers
- Oversee loading dock operations and operational logistics
- Partner with Property Management and Engineering teams on maintenance and facility needs
- Support life safety programs, emergency preparedness, and operational compliance
- Lead supervisors and operational staff
- Conduct coaching, performance reviews, and development planning
- Foster a culture of accountability, teamwork, hospitality, and continuous improvement
- Support operational budgeting, forecasting, labor planning, and cost control
- Monitor operational KPIs and identify opportunities for improvement
- Drive operational efficiency while maintaining service quality
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What This Job Offers
Job Type
Full-time
Career Level
Director
