Director, GBS Transformation & Transition

Masco•Livonia, MI

1d•$141,900 - $222,860

About The Position

We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real. The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives.

Requirements

10–15+ years in GBS, shared services, or enterprise transformation roles
Proven experience leading large-scale GBS transitions or operating-model changes
Strong understanding of Finance and/or HR service models (Operations experience a plus)
Experience working in complex, matrixed global environments
Demonstrated ability to deliver outcomes without formal authority
Strong strategic and systems thinking
Executive-level program and transition leadership
Ability to translate ambiguity into clarity and action
Comfortable challenging assumptions and holding boundaries
Pragmatic, dedicated approach (not methodology-led)
Clear, confident communicator with senior collaborators

Nice To Haves

Operations experience a plus

Responsibilities

Manage the full delivery of GBS transformation initiatives throughout the entire process
Convert strategy into organized plans, schedules, and outcomes
Drive execution rigor across complex, cross-functional programs
Ensure delivery against achievements, scope, and intended outcomes
Own and manage a rolling portfolio of transformation and improvement initiatives
Partner with GBS leadership to prioritize and sequence initiatives based on business value
Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
Lead the onboarding of new services, geographies, and processes into GBS
Build and complete transition plans for additional work migration
Ensure consistency with GBS operating model and standards
Avoid reintroduction of legacy ways of working during expansion
Manage detailed continuous development projects within GBS services
Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements
Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
Identify and actively manage risks, dependencies, and cross-functional interlocks
Maintain access to critical path activities
Advance and resolve issues proactively
Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
Ensure agreement on scope, timing, dependencies, and approach to execution
Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing
Integrate into broader transformation governance and reporting structures
Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
Establish and run pragmatic, lightweight governance structures
Track progress, risks, and value delivery
Provide clear, structured reporting to leadership and steering committees
Ensure successful debut of initiatives
Coordinate stabilization and issue resolution
Delegate responsibility to service leads and the Head of Digital Operations & Orchestration
Ensure clear accountability and no gaps post-transition