Director, Fundraising Training & Enablement

American Red Cross•Washington, NV

1d•$126,000 - $138,000•Remote

About The Position

The Director, Fundraising Training & Enablement is the enterprise leader for learning and capability development within Fundraising Programs & Operations. The role translates organizational priorities, performance expectations, technology investments, and workforce needs into scalable learning strategies, practical tools, and development programs that build employee and leader skills, strengthen execution, and support fundraising results. The Director sets the vision, strategy, and priorities for fundraising talent development and stewards a learning agenda aligned with organizational needs and measurable outcomes. The Director partners across Fundraising Programs & Operations, field fundraising, and enterprise functions to align development investments with fundraising priorities and long-term growth. The role helps the organization scale effective practices, strengthen execution, and adopt new approaches that increase fundraising impact, ensuring employees and leaders have the skills, knowledge, practical support, and reinforcement needed to improve execution, deepen donor relationships, and contribute to sustainable growth. This is a fully remote position that can be located anywhere in the USA. Travel may be 25–50%.

Requirements

Bachelor's degree or an equivalent combination of education and related experience.
At least 7 years of education or technical experience, or an equivalent combination of education and related experience.
At least 5 years of management experience; management experience cannot be substituted.
Good verbal and written communication skills.
Experience with Microsoft Office Suite.
Ability to work on a team.
Education and experience may be combined to satisfy the stated education and general experience requirements, provided the total years meet the combined minimum; management experience cannot be substituted.

Nice To Haves

Master’s degree.
Experience in instructional systems, instructional design, or education.
Unit-specific experience or qualifications.
Deep knowledge of adult learning, instructional design, facilitation, leadership development, change management, organizational development, and performance enablement.
Familiarity with fundraising or another relationship-based environment.
Direct fundraising leadership experience and practical understanding of fundraisers’ coaching, training, and performance-support needs in a sales enablement environment.
Experience building and managing curriculum, learning pathways, onboarding, leadership development, facilitator-led and digital learning, and measurement strategies.
Exceptional facilitation, executive communication, presentation, relationship-building, and stakeholder management skills, with leadership presence and influence in a complex, matrixed organization.

Responsibilities

Define and lead the enterprise fundraising learning and skill-building strategy, including a multi-year roadmap aligned with organizational priorities, workforce needs, leadership capacity, and future capabilities.
Set learning investment priorities that translate business strategy and performance expectations into a coherent development agenda.
Establish methods for identifying learning needs, setting standards, and measuring success so learning efforts are relevant, consistent, scalable, and accountable for workforce and business outcomes.
Lead the design, development, facilitation, and delivery of learning across fundraising roles, including onboarding, core fundraising skills, Red Cross program and mission knowledge, leadership development, and strategic initiatives.
Create scalable, role-based learning pathways and blended learning experiences grounded in adult learning principles and responsive to employees at different career stages.
Guide subject matter experts in translating complex content into clear, engaging, actionable, and current learning.
Partner with leaders to identify skill gaps, performance barriers, and emerging workforce needs across roles and teams.
Direct learning and enablement investments toward high-priority workforce and organizational performance opportunities.
Translate skill gaps and performance barriers into targeted learning, tools, reinforcement, and performance-support solutions.
Design and lead development experiences and practical tools that build manager and senior leader capacity in coaching, feedback, accountability, and employee growth.
Partner with Fundraising Programs & Operations leadership on succession planning, onboarding effectiveness, manager readiness, leadership transitions, and leadership excellence.
Strengthen leadership practices, role clarity, decision-making, and team effectiveness to increase engagement and organizational capacity.
Oversee learning infrastructure, platforms, tools, processes, and knowledge resources, ensuring content is accessible, discoverable, current, and aligned with business needs.
Drive innovation through AI-enabled learning, simulations, virtual experiences, digital resources, knowledge management, and emerging technologies.
Partner with Sales Operations and technology leaders to support adoption of Salesforce, Copilot, automation, and other strategic tools.
Establish measures of learning adoption, effectiveness, engagement, business impact, and contribution to fundraising outcomes.
Build feedback loops with field leaders and fundraisers, using their input, learning analytics, adoption trends, operational data, and fundraising performance insights to set priorities and improve learning experiences.
Partner with field leadership, fundraisers, reporting, analytics, and fundraising effectiveness teams to turn performance trends and frontline experience into development opportunities that support experimentation, learning, and evidence-based decisions.
Partner across Fundraising Programs & Segment Strategy, Sales Operations, Communications Enablement, Consumer Fundraising, Disaster Fundraising, Gift Planning, Salesforce, Analytics, Marketing, Technology, and field leadership to align learning priorities and development investments.
Coordinate learning strategies with major fundraising priorities, policy changes, and enterprise change initiatives.
Advise on organizational readiness and adoption, positioning learning as an integrated enablement function supporting field execution and growth.
Lead, coach, and develop the Fundraising Training & Enablement team, setting priorities, performance expectations, operating rhythms, and growth opportunities.
Foster accountability, collaboration, customer service, and learning excellence.
Simplify processes to reduce administrative burden, improve resource use, and increase organizational effectiveness.