Director, Fund Administration (Accounting)

Juniper Square•,

1d•$180,000 - $200,000•Remote

About The Position

This is a great opportunity to join a growing initiative as we continue to evolve and scale Juniper Square’s fund administration service, filling a substantial market gap in the fund administration space. The service has had a huge impact across the business as it relates to workflow automation, leveraging technology to deliver up to par customer experience, and enabling GP's to strengthen relationships with LP's. As a Director, Fund Accounting, you will be responsible for building and leading our Emerging Talent Program in fund administration and oversee deliverables focusing on fund administration services. This role will report to a Senior Director, Fund Accounting. You will have a significant opportunity to help shape the trajectory of the function and in so doing help to deliver a best-in-class experience to our customers.

Requirements

12+ years of fund accounting experience in private equity, venture capital, real estate, and/or hedge funds. Experience working at a fund administrator is required
5+ years of experience hiring, managing and developing a team of fund accountants, inclusive of managing a team of entry level fund accountants
Passion to develop and train entry level talent and providing coaching to ensure they are successful in their role
Possess strong client and relationship management skills to drive outcomes and meet customer needs
Operational mindset with a strong focus on building repeatable, scalable processes
Excellent written and verbal communications skills
Skilled at building relationships at all levels of the organization
Comfort with ambiguity; self-starter and entrepreneurial; inclusive attitude

Responsibilities

Responsible for staffing and capacity management, including working with the leadership team to forecast hiring needs
Hire, onboard and train a team of varying experience level individual contributors as well as managers on general fund accounting and internal procedures and guiding the team through the proficiency certification process
Conduct formal performance reviews and provide coaching and feedback to direct reports throughout the year
Responsible for ensuring team satisfaction as assessed by our bi-annual employee engagement survey; design and execute on initiatives to improve team satisfaction following each survey
Partner with the enablement team to enhance the training process and learning content
Responsible for fund administration service delivery, including assessing customer health, ensuring that deliverables are presented accurately and on time and that the team is conducting activities within our defined scope of work
Responsible for ensuring collection on invoices to customers and timely maintenance of contracts with customers
Serve as internal escalation point for challenging customer situations and complex accounting questions from the team
Identify and execute on initiatives to improve team efficiency and productivity, including collaborating with our Product Team on technology and automation improvements
Maintain strong controls around deliverables and identify how our controls should evolve as the team scales
Oversee the year-end audit process
Identify out-of-scope requests from clients and collaborate with Marketing, Product and Investor Services to scope new service offerings