Director, Fraud Strategy and Operations

BillGO, Inc.•Fort Collins, CO

About The Position

Director, Fraud Strategy & Operations Protect the Integrity of Small Business Payments at BillGO Are you a strategic fraud and risk leader who thrives on solving complex problems, modernizing operations, and building intelligent systems that protect digital payments at scale? At BillGO, our Director of Fraud Strategy & Operations will lead the evolution of fraud prevention, risk screening, and fraud investigations across the BillGO Exchange platform. This leader will build scalable systems, processes, and teams that protect the platform while enabling fast, simple, and secure payments for our growing network of customers. This leadership role plays a critical part in supporting BillGO’s mission of Making Payments Simple for Small Businesses. 💥 Why This Role Matters Every customer on the BillGO Exchange platform depends on us to ensure payments move securely and reliably. As the platform grows and transaction volumes scale, protecting the integrity of the ecosystem becomes increasingly important. As Director of Fraud Strategy & Operations, you will lead the strategy and execution for fraud prevention, fraud detection, fraud investigation, and customer risk screening processes that ensure only trusted participants gain access to the platform. This includes overseeing the operational process for performing preliminary risk and compliance checks on customers registered through the Enrollment team prior to gaining access to BillGO Exchange and processing check payments as virtual card. Historically, portions of this process have relied heavily on manual review and operational effort. This role will lead the transformation of fraud operations by implementing scalable detection systems, customer authentication & authorization frameworks, fraud screening automation, and transaction monitoring. Artificial intelligence & machine learning will play an important role in improving accuracy, speed, and operational efficiency. Your leadership will ensure that BillGO Exchange remains a secure and trusted platform while enabling customers to access fast, simple, and reliable digital payments.

Requirements

10+ years of experience in fraud prevention, fraud operations, financial crime, or risk management.
5+ years of leadership experience managing fraud, risk, or financial crime teams.
Experience in fintech, payments, or financial services environments with high transaction volumes.
Demonstrated success implementing fraud detection technologies, automation, or machine learning models.
Experience designing operational risk screening or onboarding verification processes.
Strong analytical and problem-solving skills with the ability to translate data insights into operational improvements.
Proven ability to collaborate cross-functionally with product, engineering, data, and operations teams.
Excellent communication and leadership skills with the ability to influence senior stakeholders.

Responsibilities

Build and Lead the Fraud Strategy: Develop and execute BillGO’s fraud prevention and risk management strategy to proactively detect, prevent, and investigate fraudulent activity across the platform.
Develop & deploy Customer Transaction Controls: Ensure transaction controls are in place across transaction authorization and transaction posting processes.
Oversee BillGO’s Customer Authentication & Authorization Framework: Advance the capabilities BillGO leverages to authenticate & authorize customer access to BillGO Exchange business actions/transactions.
Modernize Risk Screening and Onboarding Controls: Oversee the process for performing preliminary risk and compliance checks on customers registered through the Enrollment team. Transform historically manual processes into scalable workflows supported by automation and intelligent risk decisioning.
Scale Fraud Detection Through AI and Automation: Leverage advanced analytics, machine learning, and automation to improve fraud detection accuracy, accelerate investigations, and reduce operational friction.
Strengthen Fraud Operations: Implement scalable investigation workflows, monitoring systems, and operational playbooks to improve fraud detection speed and case resolution efficiency.
Lead and Develop the Fraud Team: Build and develop a high-performing fraud operations team responsible for fraud monitoring, investigations, and customer risk screening.
Partner Across the Organization: Collaborate closely with Product, Engineering, Data, Risk, Compliance, Enrollment, and Customer Operations teams to embed fraud prevention capabilities into platform workflows.