Director for Agency and Application Support

the South Dakota State Government•Statewide, SD

4d•Onsite

About The Position

The Bureau of Information and Technology (BIT) is seeking a highly qualified and motivated information technology leader for the role of Director for Agency & Application Support. This exempt position, reporting to the BIT Commissioner (State CIO), requires executive leadership, strategic vision, and a broad and thorough understanding of technologies, process, and industry best practices. The Director will lead a team of application developers and analysts responsible for supporting various State agencies' technology needs within specific industry groups, such as Public Health, Industry & Education, Public Safety, Public infrastructure and Resources, or Government Operations. The position provides guidance and expertise to State agencies' senior leadership teams to support their long-term management of IT systems, processes, and investments. This forward-looking leadership position proactively builds relationships and collaborates with senior State agency and BIT leadership to create IT strategies that support business strategies, needs, and budgets. Additional duties include the support of business processes through the maintenance and enhancement of current applications, selection and implementation of new technology, vendor management, and contract processes. The Director will serve as the primary point of contact for all technology processes and support needs, working closely with other technology divisions to ensure the success of clients' operations. Collaboration with the State CISO and their team for the application of security standards within the agency is also expected. The Director will also be responsible for proactive management of budget and revenue targets and will operate with minimal supervision, having extensive latitude for the use of initiative and independent judgment.

Requirements

Experience building and leading strong service-oriented technology teams.
Experience supporting a wide variety of applications, including custom full-stack developed applications (mainframe, C#, .NET, COTS, SAAS, and platform technologies).
Experience in building robust business-led application and IT Governance structures.
Understanding and application of metrics, including SLA and KPIs.
Knowledge of public administration principles, including the basic principles of organization, management, and legislative processes.
Knowledge of state government purchasing laws and practices. Ensuring all procurements follow applicable administrative rules, laws, and processes.
Knowledge of creating, implementing, and continually improving IT service frameworks.
Knowledge of industry and federal compliance structures including PII, PCI DSS, SSA GIX, FISMA, HIPAA, FERPA, FTI, CJIS, HITECH, NIST CSF and similar structures.
Excellent customer service and relationship management skills.
Ability to develop executive, and strategic, relationships to implement and support business strategic plans.
Excellent analytical skills.
Ability to manage multiple priorities under strict timelines.
Ability to work well in a demanding, dynamic environment and meet overall objectives.
Ability to apply knowledge of IT industry best practices and risks to negotiate favorable contracts for the Agency and state.
Ability to manage complex budget processes including (but not limited to) annual budget planning, budget spend, income(billings), and strategic budget planning with agency leadership.
Ability to manage multiple complex projects at an executive level to ensure projects are reported accurately and timely.
Ability to lead and motivate the application support and development teams to achieve tactical and strategic goals.
Ability to establish and maintain effective working relationships with executive management, peers, state officials, outside agencies and partners, vendors, industry, and community groups.
Ability to work with and coordinate between multiple agencies and different governmental structures to meet goals and objectives.
Ability to communicate effectively to stakeholders, customers, and team both verbally and in writing.
Must apply online.
Successful applicant(s) will be required to undergo a background investigation.
All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.
The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

Nice To Haves

Demonstrated success working in a complex government environment at the elected/appointed level is a plus.
Experience with overall IT Governance processes, strategic planning and execution, and a customer-focused approach is highly appreciated.

Responsibilities

Lead a team of application developers and analysts responsible for supporting various State agencies' technology needs.
Provide guidance and expertise to State agencies' senior leadership teams to support their long-term management of IT systems, processes, and investments.
Build relationships and collaborate with senior State agency and BIT leadership to create IT strategies that support business strategies, needs, and budgets.
Support business processes through the maintenance and enhancement of current applications, selection and implementation of new technology, vendor management, and contract processes.
Serve as the primary point of contact for all technology processes and support needs.
Collaborate with the State CISO and their team for the application of security standards within the agency.
Proactively manage budget and revenue targets.
Operate with minimal supervision, having extensive latitude for the use of initiative and independent judgment.
Serve as a Senior Executive within BIT and participate in the Senior Leadership team to provide oversight and governance to all technology processes and initiatives statewide.