Director, Financial Aid Systems

Cuyahoga Community College•Cleveland, OH

1d•Onsite

About The Position

Performs application development and analysis functions of the Financial Aid Department’s technology and application systems. Creates business processes to meet end-user requirements and Federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures. Evaluates and personally participates in the functions necessary to implement and sustain the creation, maintenance, and use of financial aid databases and applications. Tests and maintains data analysis and reporting programs to enhance and support reporting and data tracking needs.

Requirements

Bachelor’s degree
Significant related experience may substitute for education
Minimum of six years of demonstrated reporting, and database management experience
Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations
Demonstrated experience in data analysis
Ability to effectively respond to requests from multiple levels of the College in various departments
Ability to independently set goals and determine the best course of action to achieve desired results
Possess working knowledge of Ellucian systems, concepts, practices, and procedures with the ability to use them in varied situations as they pertain to the departmental focus
Possess intermediate project management skills
Possess intermediate skills with Banner System or equivalent program
Possess basic proficiency with Microsoft Outlook, Word, Access, SharePoint, website content management systems, and PowerPoint
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation, and acceptance of ideas on significant projects
Ability to collaborate, negotiate, and resolve conflicts on major projects
Ability to develop and maintain relationships with key contacts to enhance workflow and quality
Possess excellent written, verbal, and interpersonal communication skills
Possess strong organizational and time-management skills
Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to be creative and exercise initiative
Ability to work accurately with great attention to detail
Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
Ability to promote collaboration, and teamwork, and involve all stakeholders in decision-making processes
Ability to work in a fast-paced, high-volume, and confidential service environment
Ability to research and analyze issues and develop solutions
Ability to identify and implement efficiencies within daily operations
Possess sensitivity to appropriately respond to the needs of students
Must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College

Responsibilities

Designs business processes for the maintenance, access, and retrieval of financial aid data; prepares detailed flow charts and diagrams outlining system capabilities and processes; defines data rules and relationships and develops methods for quality control of the database system
Reviews and evaluates database access and reporting software applications to streamline and enhance the financial aid enterprise system; creates documentation of processes
Troubleshoots, updates, modifies and analyzes information systems to ensure compliance with regulatory needs and changes
Designs methods and applications to import/export data for analysis; uses various reporting tools and database applications to retrieve information from databases for financial aid staff and other staff as needed; determines required data and presentation formats
Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems
Creates complex custom queries and programs for a variety of financial aid management needs and reporting requirements; creates queries to analyze and identify data integrity issues
Monitors and maintains data integrity of financial aid tables, fields, reports, and related systems; works with central information technology to execute scripts to correct data issues
Provides expert technical assistance and training for financial aid staff on system procedures, system integration, data integrity, and reporting
Plans, designs, and creates new databases for data collection, analysis, and reporting
Consults with information technology staff to create views and data blocks for data reporting and extraction
Coordinates with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements
Acts as the first-line contact person, representing Financial Aid to internal and external stakeholders who need assistance with any application systems module that integrates with Financial Aid
In collaboration with the Information Technology department, tests and debugs applications to ensure the accuracy of data and writes related application documentation, including system upgrade testing and end-user documentation
Communicates with personnel and various outside agencies as needed to exchange information and resolve issues or concerns
Participates with end users and information technology in testing and implementing new computer programs as appropriate, including developing and maintaining related documentation
Remains up-to-date with and applies emerging technologies, as necessary, to perform duties in an efficient, organized, and timely manner
Performs other duties as assigned