Director, Finance Process Excellence

Genesys • Indianapolis, IN

3d • Remote

About The Position

Drive enterprise-wide financial integrity and operational excellence by shaping how the Chief Accounting Officer organization designs, governs, and scales its processes and controls. This role influences how financial data flows across systems, ensuring accuracy, compliance, and resilience in a rapidly evolving business environment. You will partner with senior leaders and cross-functional teams to embed strong governance, modernize finance operations, and elevate control maturity across the organization. By leading high-impact transformation initiatives, you will directly improve decision-making, audit readiness, and business performance at scale. This position offers strong visibility with executive leadership and the opportunity to expand influence across enterprise finance strategy and transformation efforts. At Genesys, we are transforming the customer experience landscape through empathy, AI-driven innovation, and global scale. Joining Genesys means becoming part of a collaborative, forward-thinking organization that is redefining how businesses connect with their customers while delivering measurable value across industries.

Requirements

• 10+ years of progressive experience in finance, accounting, internal controls, SOX, audit, or finance transformation
• Demonstrated experience leading cross-functional teams and enterprise-level initiatives with significant organizational impact
• Professional certification such as CPA, CISA, Chartered Accountant, or equivalent
• Strong knowledge of GAAP, COSO Internal Control Framework, SOX compliance, and risk management principles
• Proven ability to manage complex projects involving multiple stakeholders, dependencies, and timelines
• Experience supporting system implementations, process optimization, audit readiness, or operating model transformation
• Strong communication and executive presentation skills with the ability to influence without direct authority
• Experience working effectively in globally distributed and remote team environments

Nice To Haves

• Experience driving large-scale finance transformation or automation initiatives within complex organizations
• Familiarity with AI, data analytics, or digital tools applied to finance processes and controls
• Background working with enterprise financial systems and integrated business platforms
• Experience partnering with internal audit and external auditors in highly regulated environments

Responsibilities

• Lead and scale the Finance Process Excellence function to drive governance, internal control design, and finance transformation across the CAO organization
• Partner cross-functionally with Finance, IT, Operations, Revenue, Procurement, and Legal to design and implement scalable financial processes and controls that support business growth
• Drive finance process and control workstreams for enterprise system implementations and automation initiatives, ensuring robust design, documentation, and operational readiness
• Own end-to-end governance of process documentation, including workflows, Risk and Control Matrices, and narratives aligned with evolving business processes
• Lead remediation of control deficiencies by conducting root cause analysis, defining action plans, monitoring execution, and validating effectiveness in partnership with control owners
• Drive continuous improvement by simplifying, standardizing, and automating financial processes using modern technologies including AI-enabled solutions
• Establish and maintain internal control policies, standards, and governance frameworks that ensure consistency and compliance across the organization
• Develop and manage governance structures for Finance Process Excellence initiatives, including prioritization, performance metrics, and executive reporting
• Present transformation progress, control health insights, and strategic recommendations to executive leadership, internal audit, and external auditors
• Deliver targeted training and enablement across the organization to strengthen understanding of controls, compliance expectations, and evolving audit requirements.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• paid volunteer time
• August Free Fridays
• well-being resources and regionally tailored programs for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed