Director, Finance Operations

Entergy•Hammond, LA

2d•Onsite

About The Position

The Director of Finance Operations oversees key services within Entergy Shared Services (ESS), part of Technology and Business Services (TBS). The role sets strategic direction and provides governance and compliance oversight, continuous-improvement leadership, and cross-functional coordination for Accounts Payable, Finance Operations Programs (Travel, Expense, and Supplemental Labor), Payroll, and Cash Operations. The Director establishes service levels and performance targets, drives digital transformation and AI maturity, and develops Finance Operations staff and capabilities. The position serves as a liaison to Supply Chain, Accounting, Tax, Treasury, Internal and External Audit, Human Resources, Information Technology, and Finance Business Partners. It oversees critical applications and contracts, supports uninterrupted service delivery during incidents, and promotes process excellence through collaboration, benchmarking, projects, and improvement activities. The Director also manages and develops a high-performing team and advances responsible AI adoption, governance, and measurable business value.

Requirements

Bachelor’s degree in Accounting, Finance, business, or equivalent work experience.
At least 10 years of experience, including at least 6 years in a management position.
Understanding of Shared Services.
Understanding of accounting governance, controls, and financial statement compilation.
Understanding of procurement and Human Resources.
Ability to set performance metrics and manage teams to achieve targets.
Strong collaboration and relationship-management skills.
Strong communication, facilitation, presentation, and creative problem-solving skills.
Change leadership and workforce capability-building skills.
Business case development and value realization skills.

Nice To Haves

MBA.
Certified Public Accountant (CPA).

Responsibilities

Provide day-to-day oversight and support for Accounts Payable, Finance Operations Programs, Payroll, and Cash Operations, including decision-making, issue resolution, and collaboration with other departments.
Establish departmental targets and metrics and report them monthly to the VP of Shared Services and SVP of Technology and Business Services.
Ensure critical services continue to meet business needs, including during storms, IT outages, and other incidents.
Implement and continually evolve financial and operational controls to minimize errors, fraud, and cyber risk, and support accurate financial information in accordance with GAAP, Sarbanes-Oxley, tax laws, and Entergy policies.
Complete quarterly Certifications of Compliance.
Oversee the security and maintenance of critical business applications, including PeopleSoft, Concur, and Beeline VMS, coordinating with supporting IT resources.
Collaborate across departments and build relationships to support projects, process improvements, issue resolution, and daily operations.
Participate in special projects, lead continuous-improvement activities, promote process excellence, benchmark practices, and contribute to advisory committees, steering committees, and other forums.
Monitor external trends and benchmarks.
Oversee critical contracts, including credit card agreements, the Concur cloud-based time and expense reconciliation agreement, Pinnacle managed services, and Beeline.
Promote end-to-end process excellence and continuous improvement, applying knowledge of upstream and downstream processes and technology.
Manage and develop a high-performing team through individual development, cross-training, and continuous-improvement capability building.
Advance Finance Operations AI maturity through AI adoption, governance, capability development, and measurable business value realization.