Director, Field Service - West

Rivian • Palo Alto, CA

3d

About The Position

Rivian is seeking a strategic Field Director to lead Service operations across the Western United States. The role oversees a large, geographically dispersed team and drives operational excellence, customer experience, employee engagement, innovation, and high performance. The Director partners with executive leaders, program teams, and headquarters stakeholders to align field operations with Rivian’s mission, strategy, and growth. Rivian is open to leaders in a variety of West Coast locations.

Requirements

• 10 or more years of progressive leadership experience in field operations, service, or customer-facing environments.
• Proven track record of building high-performing, engaged, and innovative teams.
• Exceptional strategic thinking, operational execution, and people leadership skills.
• Strong analytical and data-driven decision-making abilities.
• Demonstrated success managing complex projects, budgets, and organizational change.
• Excellent communication and executive-level presentation skills.
• Ability to travel regularly across the Eastern U.S. and maintain a strong presence at the Atlanta regional hub.

Responsibilities

• Build an engaged, innovative, aligned team culture where employees are motivated and actively refer others to join.
• Ensure teams deliver personalized customer experiences that support retention, long-term ownership, and positive brand advocacy.
• Lead service capability, efficiency, performance, quality, speed, and profitability.
• Collaborate with senior managers and program leaders to establish strategic plans and objectives and align the organization for scalable growth.
• Lead a broad functional organization through multiple department managers, overseeing planning, staffing, budgeting, and execution.
• Mentor future senior leaders.
• Use data to assess complex challenges, shape operational strategies, and maintain financial discipline.
• Ensure budgets and schedules meet corporate requirements.
• Interface with executives and major customers, navigating high-impact discussions through negotiation and influence.
• Partner with fellow Field Directors and the Regional Senior Leadership Group to advance shared goals.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) Plan, subject to eligibility requirements
• Employee Stock Purchase Program, subject to eligibility requirements
• Annual performance bonus and equity awards may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed